Glen Brae Apartments

Expensive for what your getting, maintenance is only there from 7 to 3 on weekdays. Office is only open till 4, my new apartment was not clean when I moved in and was filled with bugs. Found out shortly after that I had mice.

This is the worst place ever! We have talked with the office several times about a certain dog that is never on a leash and no owner in site. Management still has yet to do anything about it! I'm tired of it good thing our lease is up and we are nt renewing but before we go we are calling corporate on the management here!

They have on my credit score that I owe them money still when I lived out of the apartment in 2017 and they kept my deposit. they refused to do anything about the money I did not owe them. I ended up paying $500 for the collection to come off my credit.

They say I didn’t turn in the key. I remember turning it in and the last. Who was pregnant, put it in a drawer. They didn’t call me, email me, send me a letter, anything- they considered this me staying past my lease and had to pay the sheriff... to break into the apartment and that’s what this fee was for. The fact that this place did not listen to me, did not believe me, and did not contact me about the “missing key” just shows how irresponsible they are. I feel sorry for anyone living here. But don’t worry. I am reporting them to the BBB and any other platform that will accept my negative review on them. Read More

Not the worst apartment complex in Glendale, but for the price, definitely not the best.
I moved in during the fall, and both fall and winter were a breeze living here. I live in a studio and was able to do a lot with the set-up of their studios. My neighbors aren’t loud or weird, I actually quite like most of them. Even if they were that bad, the walls aren’t paper-thin. Grounds are usually kept pretty nice, and the parking is mildly decent. They do offer a free towing service if there’s a car... in a covered that you’re paying for, which is pretty great. My private balcony is nice, too.
Onto the cons....
First and foremost, bugs. I am not that dirty of a person. I’ve never had a bug problem anywhere before, but you just can’t win here. They have pest control come out at least seasonally. They have a contract with a company, and necessarily so. It’s quite frustrating to have to turn your home upside down for bug treatment that’ll last 2-3 weeks. I’ve asked the neighbors and I’m not alone on this one. I’m not even on the first floor.
Water. The water is very inconsistent. Meaning that it gets turned off couple times a month. A break here, a leak here, a hot water issue there, they never seem to be fixed/working when you need them to be. I have to admit that water is free here, but you’re getting what you pay for, or lack thereof.
While the grounds are pretty, it comes at an annoying price. It’s really, really loud here, and it has little to do with the residents. Seems like the grounds crew are always sawing down a tree or blowing leaves or moving the grass patches or working on a concrete pathway or the pool - always some loud noise in the background. If you work nights or have irregular days off, I would look elsewhere.
Also, just a personal complaint as someone with home improvement experience, I am genuinely unsure how an apartment this relatively new found and installed such old crappy cabinets. The roaches have a lovely bit of storage there. Read More

Ever since the new management came things started going down. We called maintenance 10pm cause our apt was getting flooded and no one came. We asked them the next day why they didnt come and they said they never recieved any phone calls. Ruby the manager is very rude and if you're not on her good side she will find anything to get you out so I've heard from at least 2 different neighbors. Thats pretty sad if your neighbors have to worn you about your manager. Our cars and apt have been broken in... to. We asked the girls at the office if they can send an email warning the complex about theft. I asked our neighbors if anyone got an email cause 2 other neighbors got their car broken in to and they said no. Nobody warned them about anything. It took 4 of ourneighbors cars to get broken into and finally have someone listen if they listened cause we all called the cops and I think the cops made sure it stopped not the office security team. Be prepared to have raid with you when you move in. You will have pest control come in your apt once or twice a month. They always turn the water off without warning. My husband was showering and all of a sudden no water. Very frustrating. I do not recommend this apt to anyone and please watch out with the rude manager Ruby ask around and you'll know what I'm talking about. Read More