Sage Stone at Arrowhead Apartments

Current resident at Sage Stone and I wouldn't recommend this apartment complex. In the beginning it was great and the office staff was very helpful, but in the past few months that hasn't been the case. My first issue was the fact that I have found 6 scorpions in my apartment in under 2 months. Every time I call the office and inform them of this pest issue and it's the same thing, "We will send someone over on Friday to spray (one time they forgot to submit the request so not only did I have to… wait 4 days from finding the scorpion but then I had to wait an additional 7 days for a pest spray). After finding the 4th scorpion they decided to do an "external treatment" which I had to call to find out about. Since the external treatment I have found 2 more. I have voiced my concern of finding 6 venomous creatures in my apartment only to get dismissed each time, "Oh we live in the desert, that's bound to happen." During my last conversation with the Office Assistant Manager she said she would look into the external treatment and get back to me, since then I have called 4 times, only to get sent to voicemail and not hear back. It has been over a week since I have left the FIRST voicemail asking for a return call and still haven't heard back. My next issue is that I have an alarm system in my apartment (before installing I got it approved by the office) and I asked them to put a note on my account that before maintenance enters my apartment they must call for permission, first for privacy reasons and second because my alarm will go off and alert the authorities. Needless to say that was never documented and maintenance entered my apartment before notifying me, setting off the alarm and alerting the authorities while I was at work. Read More

Me and my roommates rent one of the 3 bedroom units. We all 3 have our own cars and were only assigned one spot for our 3 bedroom unit. There seems to be a lot of covered spot parking not in use. I know other apartments in the area allow you to pay extra (example San Lagos= $10) for additional parking spots. Last weekend due to all of the uncovered spots being occupied around the entire complex and I had to park at home depot and walk all the way back to my apartment at 9pm by myself which as a… college girl makes me feel VERY unsafe.
I emailed the property manager and all they could say was sorry for the inconvenience.
My dryer was also broker when I moved in and every time I dry my clothes the lint trap comes lose and wraps around my clothes causing rips and hole. I also emailed the property manager about this and all they could say was it wasn't an emergency so they couldn't fix it at the time. Highly recommended. Read More

I have some close personal friends that live here and every time I have visited them, the complex is always clean and inviting.

I am a current resident and I have currently been without water at my apartment for 7 hours. I received no notice that my water was being shut off and when I called the office the woman I spoke to said, "sorry we just found out he turned the water off and are unsure when it will be turned back on." She also informed me that she was about to send out an email informing us of the emergency shut off, but no email was ever received by me or any of the other tenants in this building. That was 7 hours… ago and still no email or water. I have had to walk to the pool to use the bathroom and to just get a drink of water.

This unfortunately is not the first indiscretion. I have woken up 2 other times with no water due to an "emergency shut-off" with no email notice or call. Every time I called the office about the lack of water in my apartment I always get the excuse, "sorry, we were about to send an email out about that." Those times I also never ended up receiving an email.

I also had reported that my water heater was not working and would be without hot water for several days. I would call the emergency maintenance hot line on the weekends and no one would get back to me until Monday. This was also a repeat offense. It took me being without hot water for several days and them coming to "check" my heater 5 separate times over a few months until they FINALLY replaced it. Very happy I have a gym membership so I could shower.

They have a lack of attention or care for their tenants. Over the summer months there also seems to be an increase in crime in the area. I found this out the hard way. My friends car was stolen from behind the gates, my bike (which was locked up) was taken apart piece by piece and stolen, and my car was vandalized. The office did nothing. They didn't warn us about the increase of crime, nor did they vamp up security. The apartments near by, San Lagos and San Prado, had the curtesy to send out an email to their tenants informing them about the increase in crime rate and advising them to be a little extra cautious. Wish Sage Stone had the same courtesy for their tenants.

Clearly I would NOT RECOMMEND these apartments and WILL NOT BE RENEWING MY LEASE. If I could, I would move out tomorrow. Read More