Montelano Apartments

Just moved out Thursday and this place and Phil is beyond horrible. Please look somewhere else. Office staff is rude and extremely unprofessional. Any issues brought to Phil and he will make it seem you are the cause. Office staff Luna is just as horrible very unpleasant and doesn't care for the residents needs. Work orders never got done but will be marked as completed, one of my work orders took over a year to complete. Area is run down by homeless that will steal packages from door and... stuff from your patio. Parking is non existence here and if you park anywhere in front of the office your vehicle will be towed, happened 2 times in my 15 month lease, and I'm a resident!! The water is shut off 5 days out of the 7 day week but your bill will be the same!! Again Phil is HORRIBLE please don't waste your time or energy on a slum lord place! Read More

Roaches, water leaks(water off every other day for “repairs”) , appliances break and they wait until you stop paying rent and go to eviction court to fix them. Took 6 months for them to replace my dead kitchen light bulbs.i didn’t bother to wait for them to replace the over light(would have been another year) Ive been here for 2.5 years and needed the fridge fixed since day one, it is not sealing and adds to the fact that our electricity bill is $100-$200/ month for a 2b1b. Base rent does not... include the $30.00/month gas and $80.00/month for water. $15.00 for a parking space under a rarely lighted pigeon farm. The dog owners do not pick up and complex does NOTHING but tell other to “take a picture of the person” Read More

I moved here on a whim from out of state and I regret it. Staff is unprofessional, unresponsive, and absent. They do not respond to any phone calls or emails. I had issues with the unit on move-in day. Submitted a work order within a few days and they only sent a staff member when I walked into the office two months later. The maintenance staff had unkind words about management and the cheap contract work. The grounds are poorly kept, ie: loose trash everywhere. The Butler gate is constantly... broken and no notice or email sent to the tenants to advise. Constant water main breaks and fixes. Had to move for work and am currently being charged an unreasonable amount of money for "damages". Left a voice message and email for both property staff and the regional office to call me back to work something out, no response (over a week now). My toddler has washable bathtub crayons and I had no time to clean up due to an out of state fire assignment and they're charging over $250 for a tub resurfacing estimate. I will never rent from a Capilano Property again. I highly recommend you spend comparable money or a tad bit more and go somewhere else. I hope this helps all new tenants searching for their next home.
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I've lived here for a number of years, today my walker broke while I was coming home from the store, walking with three wheels isnot good! I made it to the office and they gave me a ride to the very back of this large complex and got me home safely! They were very helpful and great! All the years I've lived here they've always been helpful, answered any concerns Imight have had. I look forward to staying here for a long time yet!

This place is NOT smoke free. The leasing agent did not disclose this information. When we walked into the apartment to move in, the smell was HORRIBLE. DO NOT move in here if you are sensitive to the smell of cigarette smoke that is imbedded in the walls.
The property manager said he would work with us, then turned around and said, “Sorry, gotta pay all the fees to get out of the lease” even though no one ever actually lived there and we were never informed of the smoking policy of the... property. Read More