Edgewater Apartments

I’ll start by saying that this place was the one we were looking forward to this place the most and had already decided that we were going to rent here. We just needed to tour the place to see how everything was in person. I’m glad we did. We are from out of town, so the amount of time and places we had to visit were limited to the weekend we were visiting.

Nevertheless, we had an appointment. We were greeted by Paityn, one of the management team, when we got to our appointment time and... immediately told that they didn’t have a place to show us. They had apparently had the unit “cleaned” and were unable to show us the newly cleaned apartment. Paityn then told us that if we had come “an hour earlier” (to our scheduled appointment?) that they would have had something to show us. We were confused because we had an appointment for 4:00, which they scheduled as we wanted an earlier time and they said they could only accommodate 4:00. So not only were we free earlier in the day, but they gave us a later appointment and then chastised us for not coming earlier.

Nevertheless, we were still excited about the place and wanted to see more. After walking us around the building and showing us what units we *could* have seen if we had shown up when we wanted to rather than our scheduled appointment time. Paityn did not show us around any other places but then brought us back to the office to show us pictures of the apartment that were the same pictures already uploaded online.

A complete disrespect of our time.

To make matters worse, we were so intent on wanting to live here that we offered to come back within the weekend we were visiting to see a renovated place. Paityn gave us a number to call and check the next day to see if the unit was available to tour and, when we did, another person altogether answered the phone and had no idea of our situation. Paityn had passed the problem onto someone else instead of working with us.

Unfortunately, despite our initial enthusiasm, we could not justify the blatant disrespect of prospective tenets and asked ourselves “if this is how they treat us now, how much worse do they treat people who actually live here?” Read More

Recently moved here from another local complex and I could not be happier. Office and maintenance staff are kind and always make sure I am taken care of with any questions I have or issues with my apartment (which so far has been a light going out and one plumbing issue).
My favorite part about this community though, are the beautiful water features that flow throughout the entire community!

Peaceful area, spacious units and nice office staff!

I have been living here for over 6 months now and am thoroughly pleased by the property and its staff. First off, the property itself is beautiful with streams and water features running through out the entire property that make for some great walks and give off a peaceful sense to the whole property. Our office staff are very kind and the couple times I have called them for an issue with my apartment it was handled swiftly by the maintenance team. All around Happy with my experience here so far... living at Edgewater! Read More

1, the gate in the back doesnt work with your key, if you go in to the office to replace it to make it “work” they will make you do that about 8 times without actually fixing it before they put you on a “list” (that I apparently have been on since may of 2021) still have not received any information about getting it fixed.
2. Sent statements in the mail for the first 6 months and with no notice stopped that and then would only allow rent to be checked though the website, which they don’t update... until AFTER YOUR RENT IS DUE. This can’t be legal, y’all don’t give any sort of notice at all.
3 the service maintenance guys are the only thing I appreciate. They are always on time and super helpful but that office staff??? That are y’all even doing.
4 there’s trash all by the ponds not directly by the office, no one cleans it they don’t have a landscape person I guess because there have been tampons and worse in the bushes by the stairs
5 wanna raise the rent but what for?? Y’all don’t do anything and nothing gets fixed. Best believe I watch them replace every single carpet in each Apt and repaint. I’m not getting charged for that when I leave thanks. Read More