9/25/24
Lipstack Slapped on a Pig; Leasing Team Horrible
Location is great. Reason for 1 star.
Great too that they have some units with a patio and attached garage. Reason for 2 star.
But no other stars because Complex on the surface looks good, especially compared to other complexes in HB. However, when they prepare a unit for a new tenant they just paint over the old paint with out any primer or sanding so you see all the areas where paint previously peeled and new paint easily peels. , They moved the knobs on the cabinets, instead of putting in new... cabinets, and patched the holes but didn't sand so you see the patch. The faucets in the kitchen and bathroom leak and need to be replaced due to corrosion. When it rains there's frequent mold issues in the garage. As they say "they slapped lipstick on a pig" to get by but the stuff they do is lazy and doesnt fix the issue. Now for the leasing office team, don't expect any help from them. Once they lure you in to rent a unit, they aren't willing to help you out if you have issues with your unit. They definitely don't go above and beyond to help the tenants. They spend their time and money on planning food truck visits and ice cream socials rather than putting money back into the complex or helping residents with serious issues concerning the complex.
Review from Apartments.com
5 People Found This Helpful
Property Manager at Casa Del Sol responded to this review
Hello, we are pleased to hear that you appreciate the location and certain elements of our apartment homes. If you have any issues in your unit, we encourage you to submit work orders by contacting the team in the office. We assure you, our team is... here to help. Our goal is always to provide a comfortable, welcoming home with above and beyond service, and we apologize if you feel you've received anything less. Our team will take your feedback into consideration and we look forward to speaking with you.