5/3/24
Unprofessional staff, worst customer service
My experience with Samoa at Porter Ranch was a complete disappointment. Despite being promised a three-day application process, I was left scrambling when the individual assigned to my application was unexpectedly unavailable for two days. This shortened my timeline significantly, and when I raised concerns, the staff's attitude suddenly soured. To make matters worse, they rejected some of my initially submitted documents, asking for alternatives, despite those documents being on their initial... list. All this frustration came after I had already made a payment. The lack of transparency, poor communication, and unprofessional behavior make it clear: steer clear of Samoa at Porter Ranch.
Review from Apartments.com
Property Manager at Sonoma at Porter Ranch responded to this review
We apologize for any issues you experienced and thank you for bringing this to our attention. We take your feedback seriously and would like to discuss this further to make sure it doesn’t happen again. Please reach out to us at 323-655-7330 at your... earliest convenience.