Epic

I moved into a 2-bedroom, 2-bathroom apartment on March 5th and was not informed in advance about the ongoing issues with the trash room. The trash room doors are broken, and both the recycling and non-recycling access points are non-operational. It appears that these facilities may have been installed primarily to meet City of San Jose approval requirements, rather than being maintained for proper use.

On the day of move-in, we encountered several issues that ideally should have been addressed… , especially considering that we had signed the lease three weeks prior. When I raised concerns about the lack of prior disclosure, I was informed that management was unaware of these issues and would attempt to notify future residents.

The only resolution offered so far has been to transfer to another unit. Meanwhile, my current unit is significantly affected by foul odors and flies due to the trash room condition. I have attached screenshots to better illustrate the situation.

While the management team has been responsive, it is unfortunate that there appear to be gaps in communication and oversight. I am sharing this experience in the hope that it brings attention to the issue and helps prevent similar situations for others. Read More

Don’t get fooled by the appearance of this building and amenities, you would be sorry
There is absolutely no safety or security , every day I hear atleast 1-2 incidents about theft, missing packages, suspicious people entering building etc. management has been doing nothing to improve, it’s getting worse day by day.

Pros:
Apartment size and location
Maintenance for appliances

Cons:
Security
Move out costs
High rents

I would not recommend this, until the management does something to improve… the security.

I just moved out and was charged 1000$ for carpet, cleaning and paint on top of advance we paid and 1 month additional rent we paid for breaking the lease, even though I’m a resident of Essex for almost 4 years. Read More

It is unsafe place to stay. We lost of Amazon fedexe packages and there have been reported car thefts from the parking garage. My car has been ransacked and I lost few important stuff along with my office ID. There is no physical leasing office and they rarely answer your call. The security here deteriorated badly and living here each single day makes you sitting duck

By far the epic and I believe the Essex management company are the worst in the rental industry. Package theft is high, communications with management is nonexistent. In 2022 I tried the leasing office, no one would answer the door (10 AM weekday). I finally found someone in maintenance who said the leasing agents do not work here, just sales staff.

The only time leasing is ever available is for the most ridiculous things, for example ringing the doorbell to tell tenants to remove their door… mats because it’s a violation. The tenants cannot find management when we need them but they will find the tenants to tell them they are in violation of something as small as a mat.

The company does not repair common areas and if the elevators fail on a weekend the company will not request service until Monday. I found this out the hard way twice once after back surgery and then a broken hip. Living on the fourth floor and not a priority to these people but my mat is. Read More