Arrive 800 Penn Apartments

I love this apartment community and all of its staff. I’ve never felt unsafe or unheard here and they are always willing to work with/help you.

The management staff and maintenance here are incredible! They do so much for their residents. The building could definitely use some work but that’s no fault of theirs. I’ve seen other apartments charging a lot more and they have the same old building issues.

It’s going pretty great living here and I really enjoy the monthly events that the staff puts on for everyone especially the free food plus most people are pretty chill.

My wife and I have been living at 800 Penn since August of 2023. We started having problems in April of this year (2024). The ceiling in our bathroom began to break open and leak used bath water all over our bathroom. We made a work order and after several days they "fixed" the problem. About a week later water began pooling and leaking in the ceiling again. Again maintenance came to repair the upstairs neighbors tub and my ceiling. A week later water came pouring out of the bathroom ceiling fan... . Three incidents in 2 weeks. After the third repair. On May 8th the ceiling began leaking again. Just to remind you, this is someone's dirty bath water.

After this repair it was a couple months before the ceiling once again started leaking. Black mold had started forming on the ceiling where the leaks kept happening. My wife and I left for our honeymoon for two weeks. Before leaving we made yet another maintenance order to have that and a few other things around the apartment fixed. When we returned nothing was done about the ceiling or mold. When asked about it the leasing office had said the plumber had got COVID suddenly. But instead of calling a new plumber they just let everything sit to fester.

Finally a plumber came and the dry wall for the ceiling was replaced once again. Needless to say my wife and I have been frustrated. This last Friday my wife and I got up to get ready for work. My wife went to use the toilet. When she sat down she said the seat and floor was wet. When I inspected the toilet it was obvious human sewage (urine and toilet water) was all over the floor and toilet. My wife sat in sewage. There was sewage pooling in a bubble in the ceiling and dripping all over the floor and toilet.

This was October 4th. As of today (October 9) we still have not been able to use our bathroom. The leasing office has been letting us use a model unit to bath and use the toilet.

They responded by offering a $200 credit towards our rent. I told them we want to move. They said if we want to move it would cost $300 a for a transfer fee. They said we can either waive the fee and move to another apartment or stay in our current apartment and keep the merger $200 credit. Personally I feel like having this ultimatum put before us is insulting to say the least. We don't want to have to move, but we don't want to stay in an apartment that keeps having issues with leaking, sewage and mold.
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Recently moved in and love it so far! The gym is super nice and the location is great (right by Trader Joes). Plenty of fun community events and activities.