8/16/23
Terrible
Seems like a fine place to live on paper but all the amenities are bad, laundry always on the fritz, communication is terrible. Move out costs are outrageous for no reason and all they do is milk out money from all residents. Their model is based upon screwing over residents for extra money at every turn and they are not in the business of the residents. Do not move here
Review from Apartments.com
5 People Found This Helpful
Property Manager at Bank and Boston Lofts responded to this review
Hello, thank you for sharing your feedback. Our loyal residents help us grow and become a better community. We apologize if at any time you felt our customer service did not meet your expectations. Any concerns expressed or that may have been... previously missed, we would certainly take the time to address. Any resident can submit a service request for laundry machines that are in need of repair through their resident portal. Upon inspection of an apartment after a resident moves out charges are assessed and determined by the result of this inspection and appear in each resident’s final account statement. If damages need to be addressed these charges will be deducted from their security deposit. I was unable to locate your information in our customer records to get an opportunity to look into your feedback more specifically. Please contact me at ICanHelp@aircommunities.com so we can assist further. We look forward to hearing from you. - Susan