The Waterford at Mandarin Apartments

I lived at Waterford at Mandarin from January 2021 to April of 2023. While we enjoyed some of our time there, a bad taste has been left in our mouth due to a lack of communication from the current management regarding our move out as well as several reported noise complaints we experienced while living there.

During our 2 years there, we complained numerous times about the upstairs neighbors and truthfully, that is one of the reasons we decided to leave. We alerted the courtesy officer of the… complaints and instead of respecting our privacy, they told the upstairs neighbor that it was us that complained. The noise never got better and instead they retaliated, and the noise became worse. Management never did anything. We were not offered any alternatives to the complaints, instead just forced to deal with it until the end of our lease.

Before our move out, I placed a 60 day move out letter in person and via email. After a month of sending this letter, I called up to the office just to be told they had no statement on file and to re-send the letter via email again. This should have been a foreshadow for what was to come after.

After moving out, we were unfairly charged and given no proof of damages until we asked for them. A move out statement was sent to us via mail with charges for a tub resurface and cleaning charges. Based on the photos provided (once we asked) our apartment was clean and had no damages beyond normal wear and tear. We have not been provided any sort of estimates or invoices for the charges on our account and believe based on the condition in which we left the home, they should be removed. Upon looking at other reviews, I see one was left by the old leasing manager stating that the supervisor gets commission from tub resurfacing. If that is the case and that is how you chose to run your business, shame on you.

Last year, I referred a friend to live there and have now warned her and her husband about this and hope to warn everyone who chooses to move there. I will never refer anyone else to live at this property.

As of now, supposedly our account has been sent up to higher management, which is odd given that what we are asking for is a simple explanation with invoices to back up the charges. At this point, we would like the unnecessary charges removed for the cleaning fees and the tub resurface. Read More

I've been here for three years, but I've had many problems in the apartment, but they've never been resolved. Today, I'm very happy that everything is changing with the new manager. I've been waiting for three years; I told her, and she said, I'll finish everything in a few days; I'm very happy now. A big well done; Thank you for everything!

The Waterford at Mandarin is a beautiful place to live because the front office staff and maintenance work together as a team to make our community lives safe and comfortable. The new paint colors are beautiful. I love being part of The WAM-ily family in this quite laid back gated woodsy community.

Moving in here was possibly the best experience I've had with an apartment complex. The office staff were extremely helpful, friendly, and responsive. When I moved in I had a few maintenance requests and was pleasantly surprised at how quickly every one of them was taken care of. I'm really looking forward to being a part of this community.