10/15/24
DO NOT RENT HERE-MANAGEMENT IS NON RESPONSIVE
Management has changed 3 times in the course of the year that I have lived here. Ever since Cushman and Wakefield took over, this property has become anything but luxury. They will respond to a negative review posted online but will not contact residents back about any immediate concerns. My apartment has had an emergency maintenance issue for over 5 days now and the maintenance staff literally laughed at me when I asked for assistance. I have contacted the front office multiple times to speak... with management and management refuses to call me back. There is a reason so many units are available here.
Review from Apartments.com
3 People Found This Helpful
Property Manager at Avila responded to this review
Thank you for sharing your concerns. We hear your frustration regarding the changes in management and your recent experience with maintenance. We want to assure you that our residents and their needs are our top priority. It's disappointing to hear... about the delays and lack of communication you've encountered, and we take this feedback seriously. We are actively working to improve both response times and the overall quality of service, including addressing maintenance issues more promptly. We value your input and are committed to making the necessary adjustments to ensure a better living experience for all of our residents.
