Madison Oaks Apartment Homes

DO NOT RECOMMEND. First was assigned a unit, for renters insurance, address forward and everything until a week or two before move in when they stated they had to change our unit to a different one but don’t worry, it’s newly renovated. HARDLY. Maybe new appliances, but on initial walk through on move in day closet doors were missing, closet racks were missing so we couldn’t hang any clothes, there was a gaping hole in the wall, no blinds on half the windows, stains on the counter, paint missing… , and the list goes on.

The parking situation as complained about in multiple reviews that I read are all true. Visitors spots are few and far between with multiple companies parking daily in them. As well as employees either double parking or just parking wherever they feel like in that moment.

Concerns fall on deaf ears. Management is unprofessional with poor customer service. They help you sign your lease with a smile and then turn you away when you have a problem. Read More

Madison Oaks has been a great place to live! The community is clean, peaceful, and well-maintained, and the staff is always helpful. We’ve really enjoyed our time here!

The staff is nice and the community, I’ve never had any issues.

Our experience living at Madison Oaks has been extremely frustrating, and after two years, I cannot recommend this community.

Right before our scheduled move-in, management changed the apartment we were supposed to receive. Because we had to be out of our previous apartment, we had no realistic choice but to move into the replacement unit they gave us. The problem was that the apartment was unfinished when we moved in. Starting a new lease by being forced into an apartment that wasn't properly… ready for occupancy set the tone for much of what followed.

Parking and towing have also been a constant source of frustration. We have had two cars towed in two years while they were parked directly in front of our townhome. Having your vehicle disappear from in front of the home you're paying to live in is infuriating, expensive, and incredibly disruptive.

Our experiences with the office staff have been equally disappointing. In our interactions, they have come across as duplicitous, performative, and apathetic. You may get a pleasant response while speaking with someone, but when you actually need an issue addressed, that friendliness does not seem to translate into meaningful help or accountability.

What concerns me most is management's availability. The manager has been completely and totally unreachable outside of office hours, even during an emergency. Emergencies do not conveniently happen between normal business hours. Residents should have some reliable way to reach someone with actual authority when a serious situation occurs.

After two years, the pattern has been consistent: poor communication, inadequate accountability, frustrating towing issues, and a lack of urgency when residents genuinely need assistance.

Based on our experience, I would not recommend Madison Oaks. Before signing a lease here, I strongly suggest prospective residents ask detailed questions about move-in readiness, towing and parking policies, emergency procedures, and exactly who can be contacted when the leasing office is closed. Read More