6/5/24
Live here 5 years
I lived here for 5 yrs only because I hated moving. The area is crowded & surrounded by office buildings, complexes & condos. You hear all the traffic from McMullen Booth like ambulances, horns honking, etc. It’s VERY noisy.
Don't move in without seeing the actual unit. Built in 1988, old pipes with rusty water stains & the mold in the walls made us sick. There’s also no exhaust in the apartment, not in the bathroom or kitchen. The HVAC in our unit was likely original from ‘88. We paid around... $250 per month for electricity because they wouldn't replace it.
My experiences with the different mgmt companies were bad. From the terrible move-in that forced us to stay in an airbnb the 1st week to the latest mgmt that is very incompetent, with ZERO accountability. There were several stars, but they quickly quit. Due to high turnover you can never build a rapport, & have to explain the history of an issue repeatedly. I once waited 6+ mos to have a lease issue resolved, only to get a reply by going in person. An employee quit & took several signed leases, then waited months to get the extra fees taken off. They also raised rent hundreds of dollars “because the market increased”. I had to pay more with NO improvements made. My last 2 yrs there had a $400 increase in rent. No paint, no new carpets, NADA - for 5 yrs.
When Ive brought up any issue to mgmt that isn’t in their template of replies, they malfunction. If your question requires other than yes or no, you go gray waiting for a reply. Document everything & get it in writing or kiss your security goodbye. Be cautious & remember - they have access to your credit. Choose wisely.
The pool is ok but again mgmt acted like I was attacking them by reporting a lot of black bacteria growing on the bottom of the pool. A few days later it was closed for ‘renovations’.
There’s no playground, not good for kids. OK for dog owners, since there’s a small dog park. Due to the amount of dogs, there’s always barking & poop left somewhere it shouldn’t be.
The lawn techs just blow leaves & dirt all over your patio & onto cars. With oaks everywhere, your car will be covered in pollen daily during the spring.
The maintenance mgr Rusty has been there forever & did whatever he could. I hope he goes to a better property because I still cannot recommend living here.
Curious to see if I get their template reply here, since I have an excel of unanswered calls & emails while I was living there. Will keep an eye out LOL!
Review from Apartments.com
2 People Found This Helpful
Property Manager at Madison Oaks Apartment Homes responded to this review
Maggie, we're sorry to hear that your experience at Madison Oaks was not up to the standards we strive for. We take all feedback seriously and use it to improve our service. It's regrettable that you had concerns about noise, maintenance, and... management during your time here. We acknowledge your frustration with the changes in management although we have had one member of the office staff here for over 5 years and only recently saw a change with staff with the others. Please know that we too keep detailed records with each concern, work order and conversation. Therefore, if you have a question about your security deposit feel free to reach out to us directly. The long-standing team member or new staff will be able to access the details you may be looking for. We're always working to provide clear, timely communication and to maintain our property to a high standard, including our shared amenities like the pool. The pool has undergone a lot of updates in the past few years. We appreciate your recognition of Rusty's efforts, and we assure you that we take all resident concerns seriously, not just those that fit into a "template." While we can't change the past, we are committed to learning from your experiences to improve for the future. We wish you all the best in your new home.
