7/11/24
Negligent Management and Lack of Safety - Dirty Complex
It is impossible to get ahold of anyone in the office, and if you do, they will not speak English. They never answer phone calls or emails. They tried to lie to me about things in my contract as well, to try to add more fees to my lease. I almost had to get my attorney involved.
The complex is also filthy. Everyone here has a dog, and no one cleans up after them. All of the common areas are full of dog poop and trash and smell disgusting. There is dog hair and dander all over the halls. I- as... well as everyone who visited me- got severe allergies and my air filter was full of it. I do not have pets.
The gate is also always broken, so strangers park in the garage. It is not safe. I saw several break ins while living here. There is nothing "luxurious" about this place. All of my neighbors were loud, and the hallways reeked of weed. The elevator in my building was also always broken.
It was so horrible I chose to end my contract early, and they are still refusing to send me $1k they owe me in security deposits and other fees I am owed.
Review from Apartments.com
Property Manager at Portico responded to this review
We're truly sorry to hear about your experience, Haley. We strive to provide clear communication and maintain a clean, comfortable community at Portico. Your comments are certainly concerning to us. We apologize if you've had trouble reaching our... team; we're here to help and we want to make sure you feel heard. We would appreciate the opportunity to address your concerns directly. Please contact us at Portico@ZRSManagement.com. Thank you, Portico.
