Preston Hills at Mill Creek Apartments

Nice community, friendly staff, maintenance gets the job done

There’s a million things wrong with this place. Trash valet is $30 but they miss pick ups constantly. And they charge residents for the compactor, which is always over flowing with trash and furniture. They don’t any deer emails or complaints submitted in the app. Noisy neighbors music rattling stuff off your shelf? Oh well. Pools don’t open until summer is almost over. They send emails threatening to fine everyone for a problem when they can’t determine who’s breaking the rules. It reeks of... marijuana. The buildings are falling apart. If something breaks and you need maintenance, it’ll be weeks if not months for them to come. My bath tub was peeling, so I had to leave for 3 days for them to “fix it” it started peeling again a few weeks later. The management is so disorganized bc it’s constantly changing. They’ve messed up my rent payment and then sent me eviction emails for THEIR mistake. They don’t answer any phone calls or emails so if you work during the hours the office is open oh well you can’t talk to them. If you can go in, you’ll be in there standing around for a while bc there’s 1 maybe 2 people working and a bunch of other upset tenants. This place charges just as much as the new build luxury apartments in the area so do yourself a favor and move in there not here. Read More

Absolute lack of professionalism and customer service. I had mold in my storage go untreated for 3 months! I requested a small monthly concession for the time I could not use my storage and it’s been another 3 months with no response! Please, do not rent here!

As a single woman living here has been a safety concern. Mailboxes have been broken for years. Property management changes every few months. Gate is always broken. Trash is always overflowing. Was notified by law enforcement that someone was killed in my building, management never reached out. I wish I could afford to break my lease.

If you are thinking about moving here.....Don't! They are run down, staff might as well be non existent and no one ever knows what is going on. Emailed five times because they didn't post my rent payment and never ever received a response. You pay $70 for trash pick up however they hardly ever pick up trash. The last time they went over a month without picking up the trash. The apartments are invested with bugs and the cabinets and fixtures are literally falling apart. For the price you can... get a lot better. I cannot wait until my lease is up. Read More