Cortland Woodlands Apartments

I wish I had a chance to give them 0 stars they dont even deserve it. Leasing staff are careless they just want to chill it takes forever for them to reply your email back lack of communication lack of knowledge I wish they were trained well

Transparently, this was my first apartment. The amenities are nice (the designated dumpster away from homes, the pool, the gym), and I really enjoy my neighbors. However, 3 months in is when it all started to go down hill. Management here has a tendency to be rude and snarky. For example, some of my packages were accidentally getting sent to the leasing office. When I would call to check, they would cut me off saying that they don’t accept packages when other staff members have called me to come... pick up wrongly delievered packages. They rushed to have us pay for new key cards because they were finally “fixing the gate” just for the gate to still remain unfixed. I have had a lease here for 15 months and the gate has not worked the entire duration of me staying here. However, the last few months pushed me over the edge to where I had to write a review. Since the beginning of October there has been construction going on in all of our apartments. They are replacing the pipes for the entire complex. As somebody who works from home, this is extremely inconvenient to have active drilling, hammering at all times throughout the day and often they fail to give 24 hour notice. Which means as a woman, if I come back from the gym early in the morning to take a shower I am more than a liable to have a group of men trying to enter my home. This is no animosity towards the workers; they’re only doing their job. But to actively displace us, not pro rate our rent (mind you we had to take everything out of our bathrooms and from under each sink in the apartment, the wash rooms so the house is constantly cluttered now, while more energy is being used (they need all the lights on when my roommate and I prefer to use to the natural lighting) it’s truly been a nightmare. We had open holes in our walls for like two weeks. They are actively sanding the walls after failing to give 24 hour notice again as I type this. Many of us has complained to no prevail. We understand that maintenance has to happen but at least compensate inconveniencing your tenants. By the time they most likely will finish construction it will be around Thanksgiving. I would not recommend staying here for anyone. They lure you in because they are fairly priced but for the headaches that it cost and to not even have updated appliances it just isn’t worth it. Read More

These people only see you as a number on their profits list, nothing more. We've had multiple leaks in the ceilings and floors, tons of bugs, our living room window smashed in by their construction crews and not fixed for months, etc. AND after all that they increased our rent by 20% after the first lease term, essentially forcing us out. And when questioned about it all they say is "we don't have a choice". They're scum who only care about your money. Do not live here.

After one full leasing term here, we have had multiple leaks in our ceiling, water come in through the floorboards, plenty of bugs, and a large concrete slab sent through our living room window by one of their construction crews in the middle of winter, which the complex took over a month to fix.
Now, at the end of our first term, they are increasing our monthly rent by $300, in the middle of Covid-19.
These people are despicable and they do not care about you.
Do not live here.

The gate worked one day during my hold lease. Found out that I had been living without a CO detector for the majority of my time. During my move out, their maintain team used and broke my personal vacuum.