Westchester Square Apartments

My roommate and I were shown a newly cleaned and updated unit, told that it wasn't our unit but it would look the exact same with cleanliness and new appliances. Signed our lease, got ignored by our leasing agent until we moved in.
Got into our unit as it was disastrous. Carpet had layers of pet hair and human hair in every room, our windows have a film over them and one of them does not open, all of our cabinets in the kitchen are bowed down so anything we put n them has a risk of falling and... breaking, the shelves in our fridge are being held together by duct tape that the PREVIOUS tenants did, our walls have a yellow tint and film from smokers, our sink drains and shower/tub drains had mold and so much hair in them from years and years of tenants, that it took 2 hours to boil/soak and clean them and yet it still hardly drains and they are still gross. One bedroom doorknob and the doorknob to access the water heater are broken, so my roommate has to put tape where the tongue is or she gets locked in, and we have yet to be able to open the water heater door. ETC ETC
We were promised a pro-rated rent because we had to wait 2 weeks past when our lease started to move-in because they were supposed to deep clean the carpets, paint the walls, and fix everything that is broken, yet all they did was a light vacuuming of the carpet and left everything else. AND GUESS WHAT?! We never received our pro-rated rent and had to pay in full. Read More

Required a 600$ deposit just to apply. Was told I was 100% applying for a ground floor apartment. After I applied was informed that there was no ground floor units available and they could only refund me 500$ because of the admin fees. So in short live somewhere else the customer service has been awful. I talked to one lady who knew what she was doing 'ashley' but the other people were awful

So scummy

When i attempted to move out I was told I owed them $800 after my security deposit. I went in to the office to ask what for as I had cleaned my apartment top to bottom before moving out and was told the charges were AUTO GENERATED. I was also told $200 of that was from a stain on my carpet. I showed the property manager pictures I had taken when moving out asking her to show me what exactly required $800, which fortunately she decided to drop most of the charges including the carpet, but it's... clear to me they are banking on you not disputing the charges and paying up. I even found it laughable I was auto charged for "dry wall repair" when I had personally repaired the small holes my TV mount above the fireplace had caused myself, they didn't have to do jack but still wanted me to pay. Read More

Can't reach a live person for issues, online maintenance requests only that take FOREVER AND A DAY TO GET COMPLETED. Property grounds are not kept up, Lawn care services are horrible asxwell. My patio is overtaken with weeds.

We lived there for three years. The last year was awful. It takes maintenance a minimum of 2 months to get a request fulfilled and it's very rarely done right the first time. They left our front door unlocked twice. No one would answer the phone and we only really got responses through email in regards to us moving out. It's so much more trouble than it's worth.