Prairie Lakes

This place is awful. Office staff is notorious, rude, non responsive, unprofessional and right vindictive. They lie to the residents. They nickel & dime you to death. Millstone a sister property is just as bad. Stay away from both places.

The only positive is the maintenance team is good and try hard.

Great leasing team. Easy to work worth. They are having more resident events as well which I look forward to attending.

Nice pool, good community. Nobody picks up their dog poop. On move out, they told us we had to clean the apartment or pay $160 for their cleaning crew to clean. I followed the directions on the sheet about cleaning, even had my mother and sister help me to make sure it was spotless. They still charged me $160 to have it cleaned and said you might as well have spent the $160 to begin with because we will always charge you if you do not use our service. Super helpful that I worked for hours... cleaning just to have to pay either way. Also the hard water is a nightmare at the apartment complex, it makes all of your dishes have a film as well as never feeling clean after a shower. Read More

The rent has jumped significantly, they claim it's due to inflation, keeping up with rent around them. Fine. But with everyone's rent increasing, one would think amenities, maintenance, things like that would improve? Nope. These luxury prices for no luxury apartments and amenities is ridiculous. The new office manager can never be reached as she's perpetually in meetings. The previous managers were there to communicate with especially since we've been in a pandemic. But now? Its just a ghost of... a manager with employees who don't know what else to say aside from "she's in a meeting I'm sorry". There's no life guard for the pool and kids are left to run amuck on one another. It's the wild west but with luxury pricing. It's not helpful during these really hard times. Read More

I didn’t have any bad experience while living there (besides hearing everything - the stomping upstairs and happy dogs downstairs)
But I have been very upset with how unprofessional they handled the move out process. A month and a half after my lease end date, I got a letter from a collection agency saying I hadn’t paid charges to Prairie Lakes. I never even received notice from the office that I had move out charges. I’ve been reaching out multiple times a week for a month to try to learn why I... was charged, but they have yet to give an answer on the reason and keep saying they are reviewing and contact me. They tell me that they’ve let the property manager know and will let me know when she responds because she’s not in the office. She’s “never” been there when I call and then I never hear back without me reaching out again.
Their move out sheet says to make sure the apartment is cleaned and the carpet is cleaned, and they offer a “hassle free” option - to have a professional clean for a fee. I decided to clean it myself but then was still charged a fee for the carpet cleaning and apartment cleaning. All I’ve been told was that there may have been a fee because it was not professionally done, but their letter never stated it had to be professionally done. I would have just paid to have them clean it and not spend hours cleaning it myself if I knew they were just going to charge me anyway. Read More