The Pearl at Highland Village Apartments

The complex is in a great area , next to a great school, and directly in front of the Parham Bridges Park, however; lack of professional amongst the office staff has been a negative since my stay . I was at critical moment in my life where my vehicle was being broken into multiple times at another apartment complex and was looking for a different part of Jackson to live in . I was not paying rent at the old apartment complex and made a decision to move as I did not want to live with the agony of... having to random get up throughout the night checking my vehicle . The process was very annoying as the leasing office called serval times be for my move in date trying to offer me other apartments other than the townhouse I had selected . Come to find out , the townhouse I wanted was no longer available and they failed to tell me that before I forwarded my mail. So yea , had to reforward my mail after they gave me another vacancy and had to sign another lease agreement . Communication is the #1 problem with that leasing office . Very last minute , and very unprofessional . Then , when I moved in, there were roaches in the kitchen and the shower rode comely fell, as if it was some type of stick on product as it was never completely attached to the bathroom wall. You can clearly tell these apartments are not cleaned probably before a customer moves in . My husband does maintenance at another complex and I can promise you not one roach would be meting you in the kitchen and him and his staff clean like hell ! Speaking of the roaches , the first one I saw was in the stove where the time and date is . The roach was covering up some of the time but somehow I managed to get ride of them . Lastly , the office staff is very much unforgiving , in my opinion . I’ve paid my rent since I have been there but there are times I have been a few days late . It is baffling how they have no problem charging $100 late fee if you don’t pay by the 5th, but within the next week you can get an eviction notice and have to move out within 3 days . Although I didn’t have to pay rent at the complex I left, I do know that they did give residents at least 30 days to catch up , even after tackling on the late fee . This apartment complex “ THE PEARLES” is very cut and dry and there is no grace . They are quick to add a late fee but will send you an eviction notice within the same week if you are late . The only way to avoid it is calling the office every single time you are going to be late . Read More

The area will get you, a walking park right across the street, a playground for kids right next to it, even close to any and everything. HOWEVER, nothing gets fixed in a timely manner, management is the most incompetent bunch of passing the buck liars. I moved in on Oct 23 front door needed to be replaced and I was continuously told it would be. it was finally done July when property manager came on site. Air conditioning was out for 4 days at up to 83 degrees. Please don't give these people... your money!!! Read More

Please do not waste your time here. My experience was very recent! Awful, ignorant management and OVERPRICED, trashy complex. Tried to offer me a smoked-out unit with cabinets that looked like they were eroding and tried to call it "move-in" ready.

I moved to these apartments with great expectations. However, I have been disappointed in the quality of service with the upkeep of the apartment maintenance when required. This is my second year living here and of the repairs I have requested have been completed or looked into by maintenance. The first and second request was to repair the commodes in my bathrooms and there was not response from maintenance or the office. I had to go to Lowes and buy the parts myself to repair both toilets. ... The third and fourth request was for maintenance to come by to fix a water issue which flood my living room and one of my bathrooms. The water was leaking inside the wall of the living room and draining on the floor. The same thing is happening in my bathroom with water draining from the wall behind the toilet as well as soaking underneath the wooden floor. I have had to place towels to soak up the water in my living room and bathroom while I am still waiting on maintenance. Unfortunately, this is not something I can to Lowes to buy and repair myself, so the towels are still used to soak up the water which is increasing my monthly rent. Big disappointment with these apartments in which I had such great hopes for and big disappointment in the apartment service staff. I guess when this lease is up, I will be looking elsewhere to move. Read More

I wish I had heeded the warnings. The office personel will smile in your face, but are not concerned with the needs of renters. The fresh coat of paint and claim of a new owner periodically have made no difference. Maintenance lead yells in peoples face and claims to have fixed things on paper, but nothing gets done. People are always at the office complaining because things do not get done. I see their discontent in their faces. I think if as a whole, we start listening to tge reviews of... residents we would all benefit and it would be more quaility living for all. If the manager responds to this review beware she is a slick talker and just will day what she thinks you want to hear. There are always nonresidents at the pool, no one seems to care. There are always people yelling back and forth with maintenance, because of tge arrogant I do not live here attitude he has. I dispise this place and you will too. I highly doubt you will stay to renew a lease, I do not think anyone does unless they can not afford to move. Stay where you are weary apartment finder, this place will exhaust you mentally and emotionally with the games and the aurgumentative maintenance staff. People deserve quality housing and a compassionate staff, this place secures neither! I know because I live here.
Again I say,
Save yourself the trouble while you still can! Read More