Glenbrook West Apartments

This place sucks! The office is so unorganized. They consistently failed to keep records of my lease and payments. It was a constant battle with them to recognize that I lived there and paid them every month. Thankfully, I'm very good at keeping records. How do you loose tenant leases and demand that they pay more money than the rent at the same time?! That office had a really bad manager who couldn't communicate professionally. The maintenance team seemed nice, but they were not very good at... fixing minor issues. Whenever the power went out due to a storm there was always something in the kitchen that failed to work when the power came back. My oven/stove, fridge, or dishwasher would break due to the power loss, and the maintenance team took days to "fix" it. By fix it, it really means replacing the machine. That seems so expensive, but this happened like 5 times in one year! Read More

The property has no maintenance team. My dishwasher has been broken for 2 months and no one has even looked at it to find out how it's broken. A replacement is obviously out of the question. The front office gave a specific date, but that was a lie.

The townhouses are terrible. So expensive, and for what? Thin walls so you can hear the neighbors all the time. Appliances break and they never get fixed. The property management team never tells residents when they need access for the mandatory fire inspections or filter replacements. If it wasn't required by law to do the fire inspections & filter replacements, they wouldn't do them. They can't even take care of minor maintenance fixes. The team is totally useless.

These apartments & townhomes are cheaply made, but expensive to live in. The rent price does not match quality.
Super loud outside and inside. The noise is inescapable because cheap quality materials. Stuff breaks all the time, but the management team doesn't fix anything. They cancel work requests and ignore tenants problems.

These apartments were made so cheaply. The lack of consideration for the tenants is also shown in the property management style. For example, they never give you the right day and time when they need access to the apartments for fire inspection, maintenance, filter replacements which means you can never plan on when to secure your pets. It's very disruptive when working from home, and so is the constant noise from neighbors.