8/18/21
Residents are held accountable for email communication
An initial communication about a new parking policy was sent out via a letter to all residences stating that lease holders needed parking passes and valid vehicle registration.
I'm not sure why the property managers decided to enforce dot laws (I thought law enforcement handled this), but I suppose it's their property and they do as they please.
I complied, showed valid registration on both vehicles and received a parking pass.
A few days later my new vehicle was towed.
I went to the office... to hear their explanation. The vehicle was towed because the registration sticker on the license plate was expired. I explained to them that I had lost it and that I was a leaseholder and had proper vehicle registration and valid parking pass and did everything they asked of me assuming they would see that a mistake had been made.
They explained that an email had been sent out to all residents that a valid registration sticker was needed. They also explained, apathetically, that residents were accountable for communication disseminated via email.
They got me! I missed their email. Their legal team had covered all their bases. I only wish they would have been more understanding considering the circumstances.
I missed the email and the penalty for doing so was 200$ to get my car out of impound. Also, other residents were adversely affected by this policy also (I saw two other residents at the impound). So this wasn't a one-off.
Why wouldn't all lease holders' vehicles be on an exception list if they weren’t going on the parking tags alone? I understand the need for a parking policy, it's just that one was poorly imagined (and I missed a crucial part of it in email).
When considering the Cottages at Knightdale Station for your next residence, understand that you must check your email from them and you are held responsible for what is communicated via email. If not, you could be adversely affected and no amount of protest or appeal can overturn the execution of property management policy regardless of extenuating circumstances.
Review from Apartments.com
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Property Manager at The Cottages at Knightdale Station responded to this review
Dear Cottages Resident, as a management office we are often tasked with making the tough decisions for our community. Implementing a parking policy was one of those decisions and we worked tirelessly to roll out the new program to cause the least... inconvenience to our residents. Whenever policies are updated, there are growing pains and we assure you that we did everything possible to ensure residents were updated including physical notices on doors, emails, towing signage around the property and an open door policy to discuss the new parking program to any residents that had questions. We hear and understand your frustrations and we continually use the feedback we receive on the policy to help educate our current and future residents to help avoid similar situations in the future. We hope you see that as we continue to welcome more and more residents we are doing everything we can to continue to make The Cottages the best place to call home in Knightdale. Sincerely, Tahjae Hayes, Community Manager
