Carisbrooke at Manchester Apartments

When entering the property note the tattered American flag that isn't lowered or replaced. The "convenient" location is a LOCKED gate (Carisbrooke) to the stores and restaurants abutting the property. On-site maintenance is one man, shared with multiple locations and lives over an hour away. And, don't call after 4:00 - it's never an emergency. Heat is shut off April 1st, air is shut off on September 1st-weather isn't a factor-it goes by the maintenance schedule.

Cleaning (100+ unit... building) is done by one person Mon-Fri. You will usually walk into 3 "wet floor" signs (residents move them for walkers, wheelchairs, carts, etc.) Common halls are vacuumed once a month, glass doors and elevators cleaned once a week (longer during staff vacation) and trash at entries are overflowing by Saturday. Guaranteed trash on Mon in the halls, elevators and entry ways. The property windows have NEVER been washed.

The fitness center is a room, with restrictive posted hours and a limit of 2 people. There is no restroom or access to water. The TV is not connected to service.

The resident function room and the common bathrooms are locked, the game room and library have been removed. Picnic space? maybe where the dogs poop or in the homeless encampment in the tree line.

An additional fee will get you under cover parking, or you can park M-F after 5:00 p.m. and all weekend for free. If you pay for a spot, it's your job to ensure someone in your spot is towed (that is not a maintenance call or an emergency). The manager does park closest (because they can easily slip out the back door to avoid the residents)-that spot is not available to lease.

The building is externally secure, but, any notice from the property manager (oddly more than a couple times a month) will be taped on your door. Its an easy way to tell which apartment has no one home. The security cameras are used against you ie.- "break down the box," you're on camera" "only 13 gallon trash bags", etc.)

Electric rates are outrageous because the windows need replacement - when the wind blows in the winter months, so do your curtains. The individual furnaces and vents are not properly cleaned (or I should say never), however the filter is changed twice a year.

There is no community because everything is locked after office hours, Essentially, you walk in, go to your room and pay adult prices while being treated as an impoverished child!

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The building is older and it shows. The remodels are not fully done. Lots of things leftover from the late 80s/early 90s original (yellow toilets, tubs, sinks, dome light fixtures)What has been remodeled looks like it was done quickly with cheap materials other than the stainless steel kitchen appliances which I like.

I find the manager is rude and unhelpful. Says one thing but does another and different rules for everyone. It feels like a dormitory with a RA.

I think there are much nicer... places to live. Read More

I really like it here, the porch is fantastic and neighbors all seem very friendly.
However the new front desk person is very unprofessional. Always has kids and or boyfriend in the office all the tie. The door is always locked , She really makes you feel like you are putting her out of her way. She is on her phone frequently as well.
I placed a non urgent maintenance all last week for a very slow drain in kitchen sink. She never told maintenance because this morning it backed up 3/4 of the... way when the dishwasher was running. Couldn't be plunged someone had to come with a snake 5 hrs. later to clear it. I don't blame maintenance because when I called urgent this morning he was up here in minutes. Read More

Took a tour July 2020 and was extremely disappointed. Both apartments we toured looked nothing like the photos. Needs major TLC. Bad smell in hallways. Lobby needs an update as well.

The gym has improved, but is still limited and it is a sauna in there during the summer. Since we moved in a year ago, they said they were looking into getting new free weights, which we inquired about. A couple month ago, they still hadn't gotten the weights, so I inquired about it once again and they finally came through.

When you first move in, they'll give you a good deal, then they'll pull the rug out from under when you go to renew and crank the price up. We were told when we first moved... in that the reduced price would be available again, but it didn't end up being true. When we went to renew a couple months, we were skeptical because of the higher rent, and lack of weights and A/C in the gym. We were assured that issues in the gym would both be taken care of. We renewed and they did get new free weights as I mentioned, but I checked in about the A/C not long ago and they told us that this is something that they decided not to fix. Pretty sneaky and unprofessional if you ask me. They'll lie and tell you what you want to hear just to make you go away. They said they put "fans" in the gym, but it's just one fan, which has been there since the day we moved in. If there's more than one person in the gym, it gets hot for whoever the fan isn't blowing directly on. Everyone I've talked to about the gym agrees that the fan isn't enough. People aren't happy with this "solution".

I'm just frustrated that they lied to us at the time of the renewal just to get us back. 6 North across town is a little pricier, but way higher quality. Nearby Bedford Green seems to be a better alternative to Carisbrooke. The last property manager, Jessica, was great to deal with, but it has been a nightmare dealing with Carisbrooke after she left a few months ago. Read More