5/12/26
Honest Review- i would put negative stars if i could
I have lived at this complex for the past 5 years and the past 3out of 5 years have been horrible. The front desk staff is incredibly rude, do not care about the tenants and the front office manager, CHLOE is something else. She refused to speak to me on "her off day" when my AC unit went out during THE HOTTEST WEEK last summer 2025. Mind you, this has happened every year I have lived there and they refused to replace the unit, which is what was broken. Last year I had to personally go stay at a... hotel after 2 weeks of no AC. not even an AC Window Unit. they did not offer me one at all. When I was crying in the front office explaining how miserable it is, and I have two service animals, not one of them cared. Ola threatened to call the police because I was crying and asking what they could do to fix it and they were not prioritizing my emergency of the ac out. Once I moved out, a lot of extra charges were on my moveout inspection.
$30 for not replacing the burnt out light bulbs. Which they will do...for $10 each. So no, I was not replacing burnt lightbulbs that I HAVE been replacing for 5 years.
Charges for maintenance issues that were never resolved, somehow came up with 119 issues in my apartment upon moveout inspection.
I will repeat so many times.... DO NOT RENT HERE.
along with all those issues, don't get me started on the insanely overpriced place that doesn't have any working amenities. the second pool has not worked or been open within the 5 years I lived there. the main pool at the front is small and the hot tub never works. Very overpriced and has gone SO DOWN HILL. I am not saying its RPM Living. I am saying it is Chloe the front office manager, and her lack of respect, empathy, and understanding. Please do yourself a favor and do not rent here. I am warning!!
PS: The only decently nice person in that office is Elizabeth.
Everyone else is horrible and on some kind of power trip.
Thank you to Elizabeth for being the only kind person in that entire staff
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Review from Apartments.com
Property Manager at The Reserve at Glenbridge responded to this review
Hi there. We sincerely value your long-term residency, and it saddens us to hear that your experience has fallen short of expectations. The well-being and comfort of our valued residents are our top priorities, and we aim to resolve service requests... of this nature with the utmost care and urgency. Our team is committed to providing professional service and ensuring that the members of our community feel heard, and we take great pride in maintaining our amenity spaces. Please get in touch with us at thereserveatglenbridge@rpmliving.com or stop by our leasing office when you have a moment. We're here to help, and we hope to speak with you soon.
