6/8/23
management unresponsive
I lived here for 2 years. No sound insulation between bedroom wall and rooftop patio. Very noisy. Elevator and garage door inoperable too often. Very hard to get a return phone call or return email from the office.
Review from Apartments.com
3 People Found This Helpful
Property Manager at The Normandy responded to this review
Good Afternoon, Thank you for reaching out and connecting to let us know about your experience with us. I am sorry to hear that we have not only fallen below your expectations, we have frankly fallen below our own as well. We do strive to connect... with all residents within 24 hours, and I am sorry we have missed you. Should you need any assistance at all, please do not hesitate to reach out to me directly and I would be happy to assist. My email is EDockter@NormandyColumbus.com and my phone is 614-221-9951. I do hope we have the opportunity to connect to discuss the noise issues and other issues you have experienced throughout our community so we can both ensure your experience as well as other resident experiences are improved. Please do not hesitate to let me know if there is anything additional I may do for you.
Warmest Regards,
Eryn Dockter
Property Manager