Franklin House Apartments

Having rented in Philadelphia for the last 11 years, this management and building are the absolute worst. Please run as far away as you can! Utter garbage.

I moved in June 2023 and am moving out in May 2024, so I didn't even last a year in this apartment. I am a student at Jefferson and was so excited to have my first place in Philly. The tour was wonderful and the roof is beautiful and the studio itself is very nice and spacious. My family and I loved the multiple fob entrance since it gave us a sense of security. It was a little out of my price range, but because of the accommodations I was promised I made do. Since moving in, there have been… issues almost weekly. The lobby has flooded more than once and management left wet items for about two weeks, causing it to reek. The gym has also flooded, but even when it's not it is barely usable in the winter. I would go in the gym some days and it would be 95 degrees with no way of cooling it down due to central air conditioning. Speaking of air conditioning, my apartment has been burning since I moved in, which is a complaint my neighbors have as well. When I put in maintenance requests, they are marked as completed even though nothing is fixed. It took my 4 requests for them to finally replace my broken stove/oven and they never fixed my noisy fridge or gave me any update about the AC. The power often goes out in the units and lobby, which makes the fob not work. There have been homeless people in our lobby who take packages, as well as someone who broke into the lobby and cracked the glass door. In regards to the break in, we were given no information and instead of fixing the door they put duct tape all over it. Everyone student I know who lives here is moving out. Not worth it. Read More

Avoid this property at all costs:

- floors/ ceilings leak with no financial compensation
- elevators and electricity and frequently out of service and take hours to restore
- management does not respond timely to any emails, most often they respond negatively and do not assist with anything
- security is non-existent, there are homeless people living at the front steps, thieves in the garage, and door is left open with stolen packages

Could write more, but save your money and go elsewhere,… anywhere, with decent security and management Read More

It's not nice. There's nothing I can recommend. They overcharge and don't take care of the property. There was a homeless man sleeping in the lobby and I told management and I didn't even get an email back. They do not care about you or their units.