Encore Alsbury Apartments

Encore has the greatest maintenance staff, always helpful and the grounds are spotless, residents are very respectful of one another and look out for each other. By far the best community.

What a nightmare! Where to even start.... Needless to say first impressions are lasting.
1) move-in day we were asked to arrive after 3:00-3:30 due to cleaning and prep for move-in (still can't figure out what was cleaned)
2) AC not working, although maintenance promptly fixed issue.
3) The absolute filth and nastiness that we walked into was appalling. Toilets with dried urine around seat latches, filthy windows, blinds, drawers, cabinets
4) Small closet in kitchen smells of mold that... permeates throughout the apartment. Has water leaking from somewhere. Been reported but not yet fixed.
5) AC intake is dripping water- panel was removed and repaired with ducktape.
6) Washing machine rusty and dispenser compartment covered in mold.

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Where to even start... Needless to say first impressions are lasting.
1) move-in day we were asked to arrive after 3:00-3:30 due to cleaning and prep for move-in (not sure what the delay was actually for as the apartment was filthy).
2) AC unit was not working, although maintenance did promptly fix this issue.
3) The absolute filth and nastiness that we walked into was appalling. Toilets wit dried urine around the seat latches, filthy windows, blinds, drawers, cabinets, bathtubs.
4) Small... closet in kitchen smell of mold that permeates throughout the apartment. Has water leaking from somewhere. This issue has been reported but not yet fixed.
5) AC intake is dripping water. Maintenance repaired by removing panel and duck taping back together.
6)Washing machine is rusty and dispenser compartment was covered in mold. Read More

I moved here to Encore of Alsbury , December 2021. My stay here has been great. The area is quiet and neighbors are friendly. The year I’ve been here, I never had an issue, besides the routine work orders. My first impression with the management team is how I made the decision - Zoe & Gloria. They left the property a few months back and new management is in place. One of the leasing agents is still here, that came after my move in. Her name is Taylor. She is amazing. She is friendly, kind and... very detailed at her work.
The only reason, I am not renewing my lease is due to my new job is a 45 minutes to an hour for commute.
Thank you, Encore of Alsbury! Read More

Gates are always broken, there’s almost always a mountain of trash outside the trash compactor, there are constantly cars being broken into, if you get home after 5pm you will likely have to park on the other side of the complex.the leasing office staff is horrendous. I overhear multiple times them talking poorly about other residents. I have lived in at least 12 rentals apartments/homes. This is the first place that has ever giving me issues about getting my deposit back. Luckily I was smart... enough to take pictures and email them to management when I moved in. That way I had proof that what they were trying to charge me for was already there when I moved in. Their record keeping is atrocious and will try to use their lack of documentation against you. Get copies of everything and make sure that employee signs you copy with time and date. Read More