Alexi at Willow Bend Apartments

1. They never answer phone calls
2 . Leasing they didn't show up the they of my lease like the first day they was supposed to give me the key nobody was there the next day was a holiday so 2 day without having a house. .
3 bad neighbors music all the night

Roach infested!!, neighbors stomp constantly alll day, they play music very loud at night, people loiter on the stairs all day and night, maintenance takes forever to come fix things it’s been months and I still don’t have working lights, trash everywhere and it stinks!, no parking spots because everybody thinks this is a car lot to store cars with no tags, rude office people, and very over priced for bad quality things! Don’t do it !!

I have lived here for almost a year. The management allows residents to party at night in the parking lot, blasting loud music from their cars and smashing beer bottles on the ground. We have filed multiple complaints with the office but they don't bother dealing with it. Sometimes the residents get into fights and we have to call the police. Sometimes you hear gunshots. Sometimes people gun their engines all night. There's zero security. Just don't live here - it's not safe or family-friendly,... and the management doesn't care. Read More

To say this is my first apartment and it has been quite an experience. I also didn't get to see my apartment until the day of move in. Nobody notifies you with any changes within the apartment complex. There was quite a few damages in the apartments before move in and I didn't realize it until couple of days of moving in. For things not places correctly and clearly they just painted over it to look decent, the cabinets layer coming off, the bathroom door not put in correctly. I am not to happy... with this place. The people who live the floor above us always stomping loud throughout DAY AND NIGHT. I have not had a peaceful night of sleep without hearing anything. Its like people dropping heavy things or jumping. My heater has not been working for sometime now and I have been trying to get hold of maintenance and they only came once out of few request that I have made then our heater worked then the following two days it stopped working. I contacted the office multiple times and I'll be lucky enough to get someone on the phone. When I would get a person they will say that they are going to put in a request in but NOTHING has been done and it's been a full month and a half. I have sent about two emails out to the manager, assistant manager and no response by either. Its quite frustrating. I work for healthcare and work long hours for me to wake up to an extremely cold in my apartment to also coming to a cold.I do understand that there is probably not enough staff but I think it would be a curtesy to at least notify me and let me know. When I would submit a maintenance request.My partner would also see the maintenance people driving around in the carts and he would ask them if they could come check it out and they would say that the front office has to submit it in order for them to come. I'm not sure how it works but I did submit about 6 maintenance request in the last month just to fix my heater. Not to mention, new years eve there has been a leak in our garage from the top floor and I was afraid it was going to damage my vehicle. There would be times were I had to park my car outside incase it was going to collapse. Even though it would not be my responsibility if it did, but I can't imagine if it did how long would the front office would get it my car fixed. Till this day there is a big spot in the garage and I started to see mold. I did also contacted corporate on 02/10/22 and unfortunately had to leave a voicemail and no response since then. Read More

Currently residing here, and have lived here since it was Parkway Place early last year. This complex (not just my unit/building) has a SEVERE roach infestation (not “water bugs”). I’ve spoken with the old and new management multiple times per month for the last 3 months about this issue with no resolve. Their only solution is to send maintenance to do a bare-minimum spray, which clearly isn’t effective as I just seen a roach this morning (1/15/22) while making my coffee. Not to mention, the... screens bew management GLUED (yes, glued) to the OUTSIDE of the windows that are falling down left and right.

While the units are nice is appearance and moderately affordable, I would HIGHLY recommend moving elsewhere.

Please note the leasing office staff aren’t rude, they’re just not solution-oriented. In fact, I would give them an A+ for accomplishes bare minimum and adding to the depreciation of what used to be an affordable and comfortable North Dallas community. Read More