Galleries at Park Lane Apartment Homes

So far, I have been treated right and I enjoy living in the community. The Amenities are A1 and everything is accessible. Thanks to management for all their efforts to make it a home for my family. Three years here and many more years to come.

Love this place! Friendly staff who went out if the way to help me.
I felt welcome.
Looking forward to living here for many years!

(1) My apartment was NOT ready when I moved in. They had to change my carpet because it smelled like a dog. I had severe allergies to the point where I had to sleep on the couch for weeks & buy a $600 air filter to breathe until they replaced the carpet. (2) -—The shower was not clean. It had hair. I hope you like hair.] -— (3) [The walls were damaged & needed to be painted. I believe the people who moved out before me kept scraping the walls with their furniture, etc.] —- (4) [8-12 fire alarms... in like a 3-5 month period once I moved in. You practically live with people who don’t know how to prevent a fire.] —- (5) [Hope you like the smell of weed in the morning because my neighbors smoke more than snoop dog.] —-- (6) [The maintenance team had ME paint my own wall. They gave me a bucket of paint & asked me to buy my own brush. It gets worse trust me. The paint was the wrong color. They come back & ask me questions like “Did you take pictures of the wall before you painted it” and “Why didn’t you stop painting after you noticed it was the wrong color”. They are trying to pin this on me after the maintenance guy tried to take a shortcut by having me do the labor. If they try & charge me a dime for this, I will take this to a small claims court. It will be an easy win, but that’s beside the point. I shouldn’t have to go through this nonsense.] —-- (7) [The cover for the air vents was in my dishwasher when I moved in. That's right. I had holes in my ceiling when I moved in.] —-- (8) [The kitchen sink was clogged on move-in day.] —-- (9) [The kitchen faucet was also clogged on move-in day.] —- (10) [Dirt particles in my water from the refrigerator.] —- (11) [The garbage disposal air switch was not working on move-in day.] —- (12) [The maintenance team will try & take shortcuts whenever possible.] —- (13) [You can call the leasing office over 10 times a day. They will NOT answer the phone.] —- (14) [My car has been jacked into over 5 times in a 3-5 month period since I moved in.] —-- (15) [Don’t bother having any food delivered to you because you will have to go downstairs to get it because it's almost impossible for the driver to get up.] —- (16) [The people from “Amazon” leave my packages in an unprotected room where anybody can steal them because the leasing office doesn’t make it obvious where to leave the packages.] Read More

DO NOT LIVE HERE. I cannot stress this enough. Ignore the signs saying "luxury". Ignore the community amenities. I am not someone who normally writes reviews but I have to for this place to hopefully save someone else from what I am dealing with. If you are a working professional adult you DO NOT want to live here. It has changed and it is UNSAFE. This used to be a community of working professionals and some older couples. I now currently live under drug dealers and I have DAILY problems. EVERY... SINGLE DAY. I am often woken up by loud music, banging, pounding, basketball bouncing, and yelling at all hours of the night - 1am, 2am, 3am, 4am. I am forced to confront this group of boys on my own. As a single woman, it is scary every time - multiple times a week I am forced to choose between getting sleep or feeling safe. As I write this it is 2:54am and I have already been up there twice to ask them to turn music down and it's still going. I am very fearful of them retaliating on my vehicle or my boyfriend's vehicle. This is a decision we discuss at 2am on almost a weekly basis when he is here: do we go up there and risk them retaliating on our vehicles or do we just sit here and endure it and get no sleep? There are nights I have been in tears at 4am because I am so exhausted dealing with this apartment and have gotten ZERO sleep. When I first moved in there used to be a nighttime security officer you could call for noise/security issues and you would see walking around, but now you are completely on your own. The management does nothing. On several occasions I've debated calling the maintenance emergency line in the middle of the night and lying and saying I have water leaking everywhere, just to get a guy from maintenance to come and help me deal with this other apartment. The other day my boyfriend caught them trying to flood the 10th floor bathroom by plugging all the sinks and turning the water on full blast. This is the maturity level of some of the rentership here. The 10th floor reeks like marijuana all the time. It's embarrassing - it feels like you're a freshman in college living in the dorms. It's gotten so bad I've considered hiring an attorney to help get me out of my lease. If you like the location, I would strongly encourage checking out the Village or the other apartments in the Shops that are owned by a different company. Read More

I absolutely love the property and staff. Cody was nothing short of amazing. I relocated out of state and he made the process seamless and nice. Upon arrival, Stephen helped me with picking up my keys. He went above and beyond to help me as it was pretty stressful relocating. Top of the line service and I love our unit.