Quail Creek

I haven’t even moved in yet and this has been the worst experience with an apartment complex I’ve ever had. This will be my first apartment in Texas and I’m extremely disappointed. Here’s why: for starters, when I call, the people who answer try their best to get me off the phone immediately. They have switched my apartment number after I’ve already set utilities, renters insurance, wifi and furniture deliveries up. They did this about 5 days before I’m supposed to move in. When I called to have… it switched back, one woman told me it was done but couldn’t tell me what unit I was supposed to be in. Then I spoke to the manager, who did not even give me her name. She moved my unit back to what it is supposed to be and when I logged into their website, there is now a $27 charge for who knows what. I paid every dime of what was required months ago. I was also told one day (after I asked, because of course nobody there provides any information about moving in at all) that I would have to move in at 3:30 pm instead of in the morning because “the apartment won’t be ready”. I paid for the apartment over a month ago, not sure why it’s not ready but whatever. I rescheduled my deliveries and today around 5pm (THE DAY BEFORE I MOVE IN!!!!!) after I emailed ASTRID about water services, since that was also never explained to me, she says I can’t move in until 5:30 tomorrow. Now I have to reschedule deliveries AGAIN and may not have a bed to sleep in for the first few days I live there if the furniture store has no available delivery slots for tomorrow. If these things had happened before I paid over $700, I would not be moving in and I am 100% sure I will not be renewing the lease when it expires. I’m also 100% sure I’ll have more issues with them in the future. Read More

The condominium is always dirty and the pits burst, spilling water with a smell that causes nausea, in my apartment the tiles that cover the pipes of the bathtub where you shower are removed because since December 26, 2020 those pipes had a leak of water, where my neighbor and I were flooded, so that they could fix it, they broke the walls of the bathtub and even today, January 5, 2021 they still do not come to cover and put the tiles that were removed, this happens because of the bad management… that these have apartments, here the collusion is horrible I DO NOT RECOMMEND THEM TO LIVE. Read More

I lived in a 2 bedroom apartment in Quail Creek II and it was the absolute worst experience of my life. The staff is extremely rude, they know nothing about customer service, they’re extremely unhelpful, do not answer the phones when being called (they just direct to the call center) & the managers are just as horrible to deal with. I have had 2 vehicles towed because of terrible signage and because of the leasing consultants’ incompetence. They know nothing about courtesy, are money hungry and… do not respond to maintenance requests in a timely fashion (if at all). I would never recommend anyone to live here. If you have other options, do NOT choose this place. Read More

It beautiful on site apartment amazing people real friendly and understanding. The workers are real friendly and aren’t scared to help out would give it 10/10 but it doesn’t go up to ten . Anyone that looking for more then an apartment this is the place amazing place to start or to just make memories.