9/11/24
Good start but not so great finish
I didn't had to interact with the management much but they have been helpful in the limited dealings. I had little issue while living here other than a noisy neighbor and I had to go down to security person a few times for him to tell the neighbor to stop party after 10pm in accordance to city code. There is a $150 media package that is mandatory as well as a bunch of common area utilities, which adds to the rent (it is disclosed upfront). After I moved out, I received a surprise bill of deep... cleaning and painting for normal wear and tear. I have stayed with Greystar-managed properties before but was never charged for such a fee as I always keep the unit in good condition. The renting experience had a good start but not a positive finish for me, which is unfortunate.
Review from Apartments.com
Property Manager at The Charles responded to this review
Thank you for sharing your feedback regarding the move-out charges.
We strive to maintain clear and fair practices in managing our properties, and I’m sorry to hear that you were surprised by the deep cleaning and painting fees. As outlined in the... lease agreement, standard move-out charges are applied to ensure that the property is in optimal condition for future tenants. These charges typically cover necessary services beyond normal wear and tear.
I understand that you have had positive experiences with Greystar-managed properties in the past, and I want to ensure we address your concerns appropriately. To better assist you, I would be happy to review the specific details of the charges and discuss them further. Please give us a call at 801-363-0743. Thanks!
