Overlook at Brook Run I & II Apartments

This place has been one of the worst living experiences I’ve ever had. For months, I’ve dealt with unsanitary and disgusting pet waste coming from the upstairs neighbors. Despite multiple complaints, photos, videos, and logs, the apartment management has done NOTHING effective to fix the issue.

They promised to send cleaning staff – no one ever showed up. They continue to ignore the problem while I’m forced to live in a hazardous, unhealthy environment.

The leasing office refuses to let me... break my lease without a penalty, even though they're clearly violating the basic standard of habitability. How is it fair to charge people to leave when they won’t even provide safe, clean living conditions?

New renters – please think twice. The management is negligent, unprofessional, and seems more interested in protecting their lease terms than protecting their tenants. No one deserves to live like this.

Save yourself the stress, the health risks, and the financial trap. I would never recommend Overlook at Brook Run to anyone.

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Every reply is the same. They don’t answer the phone in the office nor do they return calls. The seemingly promise to address the concerns are a joke. In the previous reviews from years ago they reply the same. The owners are well aware of the many issues. Reaching out to them is a joke. Nothing changes if nothing changes

The appliances are not stainless steel Very small counter space. Broken appliances in the breezeway. No pool. Not kid friendly. No maintenance men. Gun fire. Thin walls Office does answer the phone. Not open on Saturday.

Maintenance needs severe help. Management has Poor communication.

Very poor staff, apartment was in poor condition. Still have not gotten any of my complaints resolved. Would not recommend.