Heritage Estates

This was my first apartment and I loved it. Right next to walking trails, a YMCA, and close enough to stores and shops, it was an ideal location. They redid the floors before I moved in so it is wood flooring, an open concept kitchen dining and living room, and there is was lots of storage space. Any service requests were acted on quickly and people were always nice. Overall caring people, great location, and nice facilities!

I only lived here for less than a year but I loved it! All of the staff were all very friendly and personable! The apartment was great ??! But snow removal was absolutely by far amazing and they were out there within an hour of it snowing taking care of snow removal, I really appreciated that!

Our experience at Heritage Estates was not very good. The apartment had poor ventilation and the unit consistently smelled of cigarette smoke. Unfortunately, management did nothing to correct the problem. There were also more than a normal amount of bugs throughout the complex. Lastly, we were scammed on our security deposit and rent money that was owed back to us. We were asked to move out early to accommodate their new renters (have our apartment cleaned, turn in our keys, and allow their… maintenance team into our unit early) but then we were denied the rent money they agreed, in writing, to refund to us. When I called to inquire, I was shouted at by their office staff. They refused to honor the agreement they proposed and were extremely unprofessional throughout the entire ordeal even subtracting money from our security deposit to cover utilities for the days we had no access to our apartment. I would avoid this establishment as dealing with the management was frustrating and impossible. Regardless of your stance on a situation, it is never necessary to yell and degrade someone over the phone. There are much better and nicer places to live in the fox valley and the way management treats tenants is more than enough reason to consider living someone else. Read More

This has been the worst living experience in my life. The apartments look decent front the outside but are trashy on the inside. Literally after almost a full year of being on the lease the send me a letter telling me I’m going to get my car towed because it wasn’t registered literally after having it for almost a year there. The office managers are lazy and don’t do anything and are very rude. They don’t help you at all and always have attitudes and are never willing to listen to anything you… say and it’s just a sad situation. STAY AWAY there are much better options in the area for same price or cheaper for much better apartments. Me taking the time to write this entire review should let you know how bad this place is I could go on and on and on about the negative things with this place. SAVE YOUR MONEY AND TIME AND GO ANYWHERE ELSE!!!! Read More