West Grove on the Lake

I lived there for 2 years. Right from the start we received a different floor plan from what we toured. We were told it was an identical unit in the next building over. When we got the keys we were very disappointed in the different layout, the living room was half the size of the unit we toured. There wasn't much we could do at that point everything was signed and we had the keys. While living there we experienced a lot of fruit flies (due to the hoarders next door) ants, and mice! The basement… would leak when it rained and the carpet would stay wet for weeks so we had everything in the storage unit in bins so nothing would get ruined. Before the package lockers were built packages would get stolen all the time, it was ridiculous! But the package building seemed to fix that, however there arent enough lockers so packages were all over the floor, kinda hard to find yours. Also the walls are very thin, you can hear everything in the hallway! The one good thing was maintenance was very good and got things fixed in a timely manner. Read More

Está lugar es muy caro y si tienes algún problema viene cuando se les da su gana y sólo trabajan unos minutos y no te arreglan nada es el peor lugar para vivir no quieres problemas en tu vida no te mudes aquí

Where do I begin? Before even moving in I had issues with this place. They promised me a ground unit, both parties signed the lease, and then a month later they said that unit actually won’t be available and I can only have a 2nd or 3rd floor unit which is not what I signed for. After going back and forth they somehow found a ground unit that was available for my move in date, and I thought everything was good. Then 20 DAYS before my move in date they call me and say we made a mistake and the… unit you are moving into is remodeled so we need you to pay $150 more per month or you can’t live on the ground floor. This was so upsetting and infuriating, but I had no choice! No other apartment would have availability within 20 days and I’m sure they knew that they were pigeon holing me. The property manager said I would have brand new flooring, black countertops, new black appliances, new kitchen cabinets, and fresh paint.

I sign the new lease and move in day comes- keep in mind I haven’t seen my physical unit yet because they were “still renovating it.” Here’s a list of everything wrong when I moved in 3 weeks ago that STILL has to be addressed: 2nd bedroom has no screen on the window, missing trim and baseboards everywhere, smoke detector dysfunctional, paint splattered on the floors, chunks of the floor missing, kitchen sink/faucet is super loose, hot water wasn’t even turned on under the sink, dishwasher doesn’t work.

I have addressed all of these issues with the property manager, and told her my kitchen countertops are not renovated as promised (they’re very old, with burn marks all over them) and my bathroom vanity is not new either. She assured me everything would be taken care of and they would measure my counters to complete the renovation.

Still waiting on these issues to be addressed after 3 weeks AND came home from work to kitchen sewage all over my floor because the drains were so backed up. I wish I would have never moved here!! Read More

Lived here for about a year. Moved in with so many issues( ex: mold in dish, refrigerator didnt work, the spare room was not even cleaned a bit and it has rust stains on them, needed new washer and dryer, drawers were falling about, and they did fix 90 % and did give us 50 off out next month rent). Then during COVID our dryer went out and we were told that it may get fix or may not because of COVID. After many emails they told us that it was fixed when we first asked them to fix it but here… wasnt a work order or any notice that any one came in. The communication just is horrible with the office.I hardly has guests over because parking is strict there.They have parking for guests but non were even close to my building so I didnt bother having anyone spend the night because they would be towed. The pot holes were insane and they took care of them as I was moving out. I could say more but this is enough I think. I its no the worst place to live but I would not go back at all ever. Read More