9/6/24
I want to give it a positive review, but just can't
I would rate it 0 if it was possible.
I've lived here a long time and want to give it a positive review but I just can't.
Rent hikes, poor matienance, and terrible communication from office staff.
If you are a resident on and need to reach them or need a matienance request, be prepared to go to the office because they will not answer the phone.
They will give no 60 day notice for you moving out, and instead spring a comparatively cheap rent hike a day after your 60 is up. If I had been given a... form before or on I could have avoided it.
TLDR: Just go somewhere else
Review from Apartments.com
Property Manager at Ascent Jones Valley responded to this review
We're truly sorry to hear about your experience and appreciate your feedback. We strive to provide excellent service and communication to all our residents. We do our best at communicating reminders through emails, notices, and portals. We understand... your concerns regarding rent increases and maintenance requests. We'll take your feedback into consideration as we continuously work to improve our services. Please give us a call at your earliest convenience and we would be more than happy to assist.