9/23/24
NOT RENTER FRIENDLY
DO NOT GIVE IN. The bad reviews are very accurate. there is ROACHES, pay attention. they are always active in dark areas, at night. You may miss them at first. It is a known issue and they do not treat the whole complex. ROACHES EVERYDAY!! wish i was kidding too. They try and take advantage, find cheap ways out and it’s truly SAD! people pay to have a home and dealing with roaches, having bad maintenance who take months to fix issue. bad management and front staff as they never respond or answer... the phone. I was not able to see my apartment two different times I asked before move in and the day of, it was still not ready, no keys and DIRTY when moving in!!! GNATS IN THE FRIDGE, then they state they will change the fridge, come back after two hours and STILL GNATS. Laundry facilities which is also GROSS. never cleaned. nasty liquids, dirty water always left in machines. the dryers ruined my clothes! leaving a hard black substance on them. the prices are low for a reason. CHEAPER IS NOT BETTER. protect your self and belongings. especially if you have babies or children. The pictures on the website are not accurate at all. pool is always green. It’s overall truly disgusting and you would think things would be maintained as it’s suppose to especially because people pay to have a home and you get this!!
Review from Apartments.com
Property Manager at Jerome Apartments responded to this review
We are extremely sorry to hear about your unfortunate experience. It's truly disappointing to hear that our property did not meet your expectations and the standards we strive for. We understand how important cleanliness is, and deeply regret the... inconvenience you encountered with the pests. Our team is taking actions to address these issues including enhanced pest control measures and more thorough maintenance checks. In addition, we acknowledge our lapses in communication and are working on improving it so that every renter’s needs can be attended promptly. Thank you for your review; it will help us improve our service moving forward.