2/27/25
Pathetic and awful service
I understand that beggars can't be choosers and this is all we can get for "cheap" housing in southern California. But I did not expect the customer service to be this unbelievably bad. My roommates and I have been pleading them to give us a renewed lease so we can live here legally and peacefully. We are international students, we need to have foolproof documentation to show to any officials that end up at our door. When we tell this to customer service, they act like we are talking in Latin... and refuse to send us a fresh, renewed lease and keep messing up the names of the current residents. When we first tried to renew it (as mentioned above, we are students, some seniors moved out, and freshmen moved in to replace them), the customer service managers were vague about the conditions, sent in placeholder documents, and confused, and then went radio silent for months, despite the primary tenants sending emails after emails asking for updates. Now, they refuse to make a renewed lease, saying that it's already been six months since we moved in, and can't do anything except write a flimsy document that we (apparently) can claim is proof of residence. If you think this is ridiculous and convoluted, try living through it. I'm so tired of arguing with them and still struggling to sign into their residential and rent related apps because they refuse to put me on record, even after taking multiple pictures of my identification documents.
On top of that, every maintenance request takes multiple attempts to get one worker to come in during the day. The pool is rarely non-toxic to enter. There's no one to clean the carpets, which is obviously to leech off the hefty security deposit once we leave. I can't wait to leave.
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Property Manager at Camarillo Oaks responded to this review
Hello and Thank you for your detailed feedback. I am unable to reach out to you since there isn't a name signed on this review. Can you please email me directly via email at camarillooaks@essex.com. I’m truly sorry to hear about your experience with... our customer service and the difficulties you’ve faced regarding your lease renewal and maintenance requests. It’s clear that we have not met your expectations, and I understand how frustrating this must be, especially as international students needing proper documentation.
We take your concerns seriously and are committed to improving our processes. I will ensure that your feedback is shared with the management team so we can address these issues promptly.
Thank you for your patience as we work to resolve these matters. Thank you, Leonisha T. Community Relations Manager.