The Summit at Chino Hills Apartment Homes

I would steer clear of this complex, the management and the corporation don’t care about the residents just the monthly rent check. We have lived here almost 2 years, and after the first year of living here the manager Mary left, since then they have not had a consistent manager to run the place, and the corporate manager that comes in is so rude and could care less about the tenants. The complex has a rat problem, you see them running from various patios and through the grass in the front. Our... issue is that they are in our ceiling and it took multiple calls and multiple requests from pest control to cut open the ceiling over 1.5 Months and the mention of legal action to get them to actually address the problem. There is also a big mold/mildew issue, the vent fans don’t actually vent so you wake up and all your windows are covered in condensation. There is also a severe lack in communication here and with corporate. You cannot get a phone call back. We have recently also had a string of thefts going on in the complex to which corporates response was “Theft happens everywhere”. There are other various issues that have come up as well. The only positive thing I can say about this place is there are 2 employees who try their best to do right by the residents, Jeanette who works in the office and Carl the Maintenance guy. They do what they can to help but since they are the only ones who care they are spread very thin and can only do so much. I wouldn’t waste your time or your money living here.  Read More

it was an excellent experience living here.

Beautiful views.

I absolutely love my time here at the summit! The staff is so friendly, especially Jeanette and Carl. They truly made me feel at home here. The amenities are beautiful and the location is amazing. It is not far from the freeway entrance and close to the city center as well. I would 1000% recommend living here!

In LOVE!!! I knew as soon as we stepped foot on the property that this was going to be our future home. The nature that surrounds the property is so relaxing it definitely feels amazing coming home. The constant care and maintenance of the property is impressive! I love how detailed they are about keeping the property clean and most importantly calm and relaxing. The staff is amazing!!! As a first time renter I did not know what to expect but Jeannette and Kasandra have made us feel so... welcomed from day 1. I truly feel comfortable talking to them if I ever have any questions or concerns. Would I recommend this place? 100% YES! We have had our family visit us already and they absolutely love this place aswell. Truly everything I hope and prayed for. Read More

I'm writing this review to caution anyone considering renting at this apartment complex to STAY AWAY! This place is an absolute nightmare. Crime in the area is out of control - there are constant car and home break-ins. I've had my car and my neighbor's car broken into several times, and my neighbor’s apartment got broken into and robbed within the past year alone. The management does nothing to address the rampant crime. They did not even want to install cameras in the complex because they... think it was useless.

Speaking of management, they are incredibly unprofessional and unresponsive. Maintenance requests go ignored for weeks on end. They continue to hike rents every lease renewal even though the property is falling apart. The office staff are apathetic at best. They do not care at all about tenant satisfaction or safety. What they care about is corporate greed.

Overall I regret ever signing a lease here. Between the high crime, awful management, and lack of maintenance, this has been the worst rental experience of my life. Do yourself a favor and steer clear of this hellhole. I'm moving out soon and I suggest you look elsewhere too. Consider this your warning to AVOID AT ALL COSTS! Read More