2/16/25
Verified Renter
The amenities and grounds are well taken care of by staff. Recently the office has been closed a lot and yesterday there was a dog barking loudly in one of the buildings for hours but I could not get through on the phone to anyone in the office. Finally it stopped but only after 6 straight hours of barking. If the office isn’t open all the time then the emergency number should be consistently answered more frequently. When I had a maintenance issue recently I was not informed on what happened... and unclear on what they did to resolve the issue so moving forward better communication from them would be great. They finally fixed both the gate and the Amazon locker which is helpful.
Review from Apartments.com
Property Manager at ReNew Avery Park responded to this review
Thank you for your feedback User. We appreciate you taking the time to share your experience at ReNew Avery Park. We're glad to hear you're enjoying the well-maintained amenities and grounds. We're always working to improve our communication and... service, and we appreciate your suggestions regarding the office hours and maintenance communication. We're committed to addressing resident concerns and strive to make ReNew Avery Park a comfortable place to live. If you have any further feedback or concerns, please feel free to email us at renewaverypark@trinity-pm.com.