Sienna Heights Apartments

The Bad:
1. There are homeless people going through the trashcans daily ripping the bags and taking any documents they find.
2.There is always one security gate open at all times so the remote they charge you for is useless and there isn't a fence around the property so anyone can walk in.
3. Cars get broken into regularly and thieves frequently check for unlocked cars.
4. In the 7 month's I've lived here there have been 2 shootings - one on July 19, 2022 that started as an argument in a... subway and the police chased the suspect into the complex and ultimately shot them on the property -which could have been prevented if the gates were closed. Another on October 30, 2022 where a party ended with a shooting and standoff with the sheriffs, they used tear gas that affected other apartments and ended up breaking all windows and doors to get the suspect out.
5. The insulation is really bad - always cold in the winter (60 without the heat on) and always hot in the summer (90 without the AC) so expect to have high utility bills.
6. I live in a townhome and i can hear when my neighbors are closing and opening their closet doors.

The Good:
1. Maintenance always responds quickly and they've fixed every issue I've had. I always submit my requests online and it gets taken care of.
2. I've never had package stolen. Sometimes they sit on my porch for hours and no one has messed with them. Residents seem to respect others property here.
3. My neighbors are very friendly. Everyone looks out for each other in my row of buildings.
4. Its one of the few pet friendly apartments.
5. I've never had a roach or bugs in my townhome but i see them all the time outside.


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The rent goes up every year. There is a roach problem. If you want to move units within the complex you have to move out completely and then re-apply to a unit. The plumbing seems to get clogged without much usage, if any at all. Make sure you get an upper unit, because the ceiling will make sounds like the people are walking on empty plastic water bottles. The office is not dependable at all whatsoever. My vehicle got spray painted in the parking lot. There is trash absolutely everywhere.

$200 holding fee and 2x $58 dollar application fee. Within 72 hours you have to see that apartment provide all the required information/ bank statements & pay stubs $300 gone!!! Because one they are slow at what they do sent everything over the first time got all call the next day saying they didn’t have it then all call back several hours later saying we found it don’t waist your money of time please!!

There is trash all over the car parks, trash cans overfill regularly. Gates are always broken. Maintenance request go unanswered for days, sometimes weeks. I never get a response to any emails sent nor does anyone ever answer the phone in the leasing office. Neighborhood is terrible and unsafe.

Called management about foul odor coming from air vent took them 3 weeks to come out. They said they couldn't smell any thing and said they would charge me to have it fixed. Very poor customer service. F rating on cleanliness and customer satisfaction. Will be moving soon. I do not recommend this company to anyone.