3/14/25
Horrible Leasing office experience
I had booked at appointment with leasing office well in advance for tour of the apartment today for 2:30. Had an absolutely horrible experience, kept waiting outside the doors for 15-20mins in cold trying to call the leasing office on call box as well as phone but nobody answered or helped even with opening the door. Managed to enter the premises but the office had nobody, just a board stating somebody will be back by 2pm. I waited there for 30mins till 3pm with nobody showing up. Very... disappointing experience just in start for touring the property this makes me think how bad the management would be. No response, they had confirmed the appointment but there was no one and they kept future tenants out waiting. On streets.
Review from Apartments.com
Property Manager at Capitol 650 responded to this review
Hello, we're truly sorry to hear about your experience. We understand how frustrating it must have been to wait in the cold and not receive the service you expected. This is not the standard we aim to provide in our community. We would like to... address this issue and ensure it doesn't happen again. If you haven’t already, please reach out to our customer care team at residentrelations@mgproperties.com or call us at 858-345-9004. A member of our team will respond within two business days. Thank you again.
Maggie, MG Properties
