11/10/23
Don't let the "luxury" fool you
Hello,
I’d like to share my experience living in these apartments. The only reason I am leaving these apartments a 1-star because of their Maintenance and Groundskeeping staff. Manny and the rest of the crew are the sole redeeming qualities for this complex.
However, my 3-year stay here has been tarnished by the apartment complex’s towing policies. It appears they choose to single out residents for towing based on their personal preferences. Last night, my vehicle was nearly towed for the... second time, and this practice is simply unfair. Residents who choose not to park their cars in the garage overnight for any reason should not have to worry about their vehicles being towed. But don’t worry, for $150 a month you can park your car in one of the MANY open spots without the scare. We pay a premium for these “luxury” apartments, and the $450 tow fee is ridiculous. This places a significant financial burden on residents, especially those on fixed incomes like me through VA disability.
It's disheartening to see such a great place affected by this issue but overall, each year has got worse and not better. I hope my feedback leads to positive changes in the future.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at The Enclave at Homecoming Terra Vista responded to this review
We appreciate your feedback and apologize for any inconvenience you've experienced. We take your concerns seriously and will review our towing policies to ensure fairness. If you have specific details or suggestions, please feel free to share. We... value your input and are committed to making positive changes. Thank you for bringing this to our attention.