Verano at Rancho Cucamonga Town Square Apartments

RUN RUN. Do not be fooled by their title of “luxury apartment living”. This place is a joke. Seriously do not live here. The apartments themselves are nice but that is where it ends. The complex is incredibly loud and the management is beyond incompetent. They will give you the run around every chance that they can get. They are run by a mega management company so they use them as a scapegoat to not do their jobs and lie to you. Also, this place is incredibly expensive. They charge you fees on... top of fees. Go find a different apartment so that you will not have to pay out of your lease like I did because it was that unbearable.
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If I could give zero or negative stars I would. This complex has the worst management, policies and security. In the 4 years I've lived here I've had my garage broken into, neighbors harass us, I've seen other neighbors have their garage broken into, neighbors who cause insane amount of noise on weekdays and weekends in the middle of the night, and the list goes on. Management will do nothing but notify these neighbors and that's it. They have it in their lease agreement that they have a nosie... policy and will do nothing, not even a slap on the wrist. I've been complaining about the same neighbors that stomp, blast music, all day and night and not once has the complex done anything other than "notify."

Every issue you have they'll give you the run around and read the same script. They'll say "well did you call security?" Their security isn't even on sight, it's a third party that's take 1-3 hours to show up for an incident, by the time they show up the issue is gone and youre either wide awake at 3am or miserable trying to enjoy your day/evening.

I've gone through every step and policy protocol with these issues and even dealt with multiple people with corporate, no one helps and this management company is trash. Read More

Property management- UDR is the worst. If you like bugs, broken gates, homeless, unethical charges, and an 80’s build with just paint slapped over it move on in! Please look at my google review for further inquiry. Taking them to small claims court to say the least.

When we first moved in it was great, then after about 2 months in we realized how dark, dirty and poorly maintained the apartment was. They are good about coming to fix things. The bad part is, it’ll most likely break down again in a few weeks. The refrigerator leaks out of nowhere and the AC stops working randomly even when the temperature was at a normal temperature. The management team doesn’t care about tenants. Strangers randomly get in and I even had a drugged person loitering in the... hallway and after telling management, they simply said, call the police. Nobody picks up after their dogs and the neighbors always played instruments even though the lease clearly states no instruments allowed. Also, don’t expect the leasing agents or anyone to answer your questions until 3 days to a week later it that. After leasing there for almost a year, I’ve never seen any of their faces except Albert. He’s probably the most helpful out of everyone. I DEFINITELY don’t recommend anyone to live here. Read More

I’ve been here going on 4 years…..it was good at 1st but now a totally different story. No return calls everything has to be communicated through a portal or text message so impersonal & unprofessional. I have a neighbor that fights their kids throw toys food & trash in my patio. I leave my garage up and I’m car gets damaged by the same neighbors kids throw LEGOS. I have emailed to the point I created a spreadsheet of constant issues. This is how the Property Mgr. problem solves. After almost... 4 yrs of living here never late in my rent…..she offered me a 30-day buy out of my lease and keep the tenants that fight and disrupt. Please tell me that makes sense.:.:::that front office is something special. Read More