10/24/24
Verified Renter
I moved into the unit just last week and there were dead roaches and bugs inside the cabinets which weren’t cleaned out. Ever since I have been spotting roaches throughout the apt behind the mirror in the bathroom, next to the refrigerator, and inside the cabinets. I have asked management several times to take care of this and it’s an everyday follow-up; there seems to lack communication within the staff. Also, not hot water. The water is warm but not hot enough which I have asked several times... already. I regret moving here if this is the situation I was going to be in.
Review from Apartments.com
Property Manager at Prism responded to this review
Thank you for sharing your feedback regarding your move-in experience. We sincerely apologize that it did not meet your expectations. At Prism, we strive to ensure every resident's transition into their new home is smooth and enjoyable, and it’s... disappointing to hear that we fell short in your case. We would appreciate the opportunity to make things right and will be reaching out to you directly to discuss how we can address your concerns. In the meantime, please don’t hesitate to contact us if there’s anything we can assist you with.Thank you for your understanding. We look forward to working with you to improve your experience. Your Prism Team