1/24/25
Apartment is Not Safe
This apartment building is NOT SAFE for your belongings or yourself. They have packages stolen from inside the building all the time which are many times doubly locked. A key fob access point to get into their parking garage and another key fob access points to get into a cage where they keep package deliveries. People have also been assaulted right outside the apartment for the packages they were carrying. I myself have had two bicycles stolen from inside the confines of the building (again... locked behind two access points and locked to their bike rack).
The worst part is that management does not inform the residents every time something is stolen which creates a false sense of security, which I’m assuming is a way to keep residents and profit. Every once and a while they will send out a reminder to not let people shoulder surf into the apartment building but every time I have had something stolen it was in the middle of the night and they did not notify the residents of the incident. People are deliberately misguided with a false sense of security. I would recommend not living here or if you do make sure that you keep everything inside your apartment and make sure to lock your doors at night.
Review from Apartments.com
Property Manager at Windsor at Dogpatch responded to this review
Thank you for taking the time to share your concerns. We sincerely regret that you have experienced these issues during your time in our community. Ensuring the safety and well-being of our residents is our highest priority, and we take these matters... very seriously.
Regarding package theft, we recognize this is a growing issue nationwide, and we have taken measures to mitigate it, including controlled-access points and secure package storage areas. However, we understand your frustration and are actively exploring additional ways to improve security. If you have specific suggestions, we welcome your input.
We also want to acknowledge your concerns about bicycle theft and assaults in the vicinity of the property. While we maintain controlled-access systems and encourage residents to use high-security locks, we understand this can be unsettling. We are working closely with local authorities to address safety concerns in and around our community and are reviewing ways to enhance communication regarding incidents that occur.
We send regular reminders about security best practices to all residents, including not allowing others to tailgate into the building, as this is a key vulnerability in any controlled-access community. However, your feedback about communication is noted, and we will revisit our protocols to ensure residents are better informed.
We truly value your feedback, as it helps us improve. Please reach out to our management team directly at dogpatchMKT@WindsorCommunities.com or (415) 826-1201 so we can discuss your concerns further and work together toward a resolution.
