10/26/24
Flea-Infested Apartment - Nightmare Move-In Experience
I moved into this apartment just over four weeks ago, only to discover that it was infested with fleas from day one. The unit has been completely uninhabitable, and I've been getting bitten almost every day since I moved in.
The management's response has been appalling. Despite multiple exterminator visits (four so far!), the fleas keep coming back. I've spent my own money on pest treatments, sprays, and traps, and countless hours washing all my clothes and vacuuming the apartment--only to be... told by management that they see "no flea activity." I've provided clear picture and video evidence, but every time they send someone over, they check the unit for just 5 minutes, ignore the evidence, and conclude that there's no problem.
When I asked to be temporarily moved to another apartment so they could properly address the infestation, they denied my request. They refused to let me stay in an available one-bedroom unit, saying that because I only paid for a studio, I couldn't be transferred--even though the studio is flea-infested. Apparently, their bottom line is more important than my health.
To make matters worse, management had the audacity to blame me for the infestation. They claim the fleas must have come with me, despite the fact that I've never dealt with fleas in my life, and my parents' home--where I lived before moving--has no flea issues whatsoever. Management even mentioned that the previous tenant had pets but insist that it's somehow impossible for fleas to have lingered after they left. Their position is absurd and insulting.
Living here has been nothing short of a nightmare. It's clear that tenant well-being means nothing to this property, and they are far more concerned with money than providing a livable environment.
I wouldn't recommend this place to anyone unless you want to spend your time battling fleas and being gaslit by management. If you're considering moving in, do yourself a favor--look elsewhere and avoid the headache.
Review from Apartments.com
Property Manager at Arte West responded to this review
We truly apologize for the challenges you've faced since your move-in. At Arte West, we take feedback seriously and would like to address the concerns you've raised.
Your apartment was professionally cleaned and a brand-new carpet was installed... before your move-in, which was in line with our standards for preparing every residence. Upon your initial report of fleas, we immediately coordinated with our pest control partner, FENN, to conduct multiple treatments and assessments. Additionally, neither the prior resident nor any neighboring apartments have reported pest issues.
FENN has now conducted thorough inspections and treatments of your apartment four times, reporting “no flea activity” on each occasion. After reviewing the evidence you provided, our Maintenance Supervisor and Assistant Manager assessed your apartment, again finding no visible flea activity.
Please know that our offer to continue working with our pest control provider remains open. Your comfort is important to us, and we are here to support you as needed. Should you wish to discuss further or have additional questions, please reach out directly at feedback@sunrisemgmt.com.
Riley Torrence, Customer Experience Coordinator
