The Arches

I am extremely disappointed with the management here. In February alone, there were 7 water shut-offs. Dealing with no water multiple times a week is unacceptable for any residential building.

Furthermore, the leasing office is incredibly slow to respond to emails and inquiries. It feels like our concerns are being ignored while we continue to pay full rent for unreliable basic utilities. If you are looking for a stress-free living environment, I would suggest looking elsewhere.

We moved here right after the new management took over. These are my thoughts:

Pros:
- They have smart locks on the entry doors. This has been a great feature.
- Laundry rooms are clean and well-kept, and in the afternoons I’ve never had a problem waiting for an open washer or dryer.
- Mostly everything worked on move-in. If something doesn’t work, they will fix it ASAP.
- The leasing office, if you email them or catch them in person, will absolutely help you as best they can.
- The emergency... maintenance line works, and they are fast.

Cons:
- Old buildings, with wear and tear. Be sure to catalog any existing damage when you move in.
- Some of the tenants leave large items by the garbage that aren’t taken away. There’s furniture and mattresses lying around.
- Hot water is only guaranteed later in the day, and even then it doesn’t get that hot. Old water heaters. This may only apply for some buildings.
- Watch for children and other people as you drive through the parking lot. It’s a tight squeeze in some spots.

Overall, with how bad the housing market is right now, this is a great place to get a roof over your head. Just don’t expect luxury. The new management is constantly trying to fix the giant list of issues the old management left behind, but improvements are there. Many people live here, so you will hear them. Also, it’s 1.5 miles away from Levi Stadium, so you may hear fireworks at night. Other than that, I like it here. Read More

this place is an absolute dump. There is constantly a build up of trash and its over a 200-300ft walk from the apartment parking to any of the apartments. The WORST part is by far all the hidden fees and then they blame it on corp and continue to dishonest work. They use an online portal schem to adjust the trash, and tack multiple hidden fees such as 4.95 dollar admin fee, false adjustments and many others. I had to contact management 4 times and all 4 times the bill had to be adjusted and this... took weeks of my time and I had to prove via email before it would even be acknowledged. Read More

The leasing office staff are rude as hell. I have been facing plumbing issues for 3 weeks and no one fixes it. The leasing office yells back at you for calling regarding service. Plumbing is an emergency issues and no service for almost 3 weeks now.

We left our apartment at The Arches 2 weeks ago after being there for a year. The highlights of our experience are the extremely unprofessional and poor behavior of some of the leasing team members as well as the maintenance team. First, Mr. Bryan D on the leasing team has been consistently rude in our interactions. The first interaction happened less than two weeks after we signed our lease. I sought his help concerning an issue with the stove in the apartment. And instead of trying to fix my... problem or at least show some empathy, he responded in an extremely rude manner saying that 50 other units have the same problem and they are were all occupied within a week of being on the market. "If you don't like it, leave and we won't have a problem finding another tenant." This response was the absolute worst I have ever heard from someone in a customer-facing position. Unfortunately, the maintenance staff isn't much better. During our first couple of months, we raised three maintenance requests: one for the stove, one for the fridge and one for the porch light. For the first two instances, the maintenance people left us notes saying that there was nothing wrong and they closed the maintenance request without even calling us. In the third instance, they didn't even bother to leave a not and just closed the request. The Arches is an old apartment complex and we knew that coming in but having useless reluctant maintenance staff was not on our radar. For the rest of our lease, we tried to fix whatever we could ourselves and live with whatever we couldn't. The Arches is an old apartment complex but it's big and is in a great location. However, I am afraid that with this level of staff competence, even the best place will be off-putting. We've already moved out but we hope that this will help current and future residents. Read More