11/22/22
DO NOT RENT
Viewed a few apartments in MAY, and we applied for one. We did not end up following through with renting at this complex so we should've received our $300 APPLICATION REFUND BACK. We have been in contact with them over two dozen times on an update for our refund. IT HAS NOW BEEN 7 MONTHS AND NO REFUND BACK! They have given multiple excuses of wrong address to send the check to, accounting department made a mistake, again sent the check to the wrong address, error on the account, etc. DO NOT RENT... FROM HERE!!!
UPDATE: I posted to their instagram account and they blocked me!! Truly an awful company and staff that refuse to be held accountable.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Infinity LoHi responded to this review
Hi Becca, thank you for taking the time to let us know about your experience. We apologize for the delay in you receiving the holding fee but can confirm a check was cut a few weeks ago!
-The Infinity LoHi team