Steele Creek Apartments

I’ve lived at Steele Creek for 4 years and until this year haven’t had any serious issues with the management staff, however things drastically changed this spring. You’d think living in a luxury apartment complex would result in receiving amazing service however that is not the case here. I reported mold in my apartment and it took 43 days (submitted a report on April 3) for just part of the repairs to be completed. This was the second time I had mold in my apartment. It took over 3 weeks for... someone to access and clean the mold the first go around and 43 days the second time around. I still have not received an update on when the remaining repairs will be done and don’t anticipate a response from the Community Director for at least 4-5 days since that is her typical response time.

Do not get caught up in the amenities as the majority of the time they are out of order. This includes the hot tub, ice machines and the elevators. I think the freight elevator has been out of order for almost 5 months at this point, potentially more. If you’re looking for luxury living, I can promise you Steele Creek is not it. The current residents will be fully transparent and let you know that they likely won’t be renewing due to the crazy high renewal increase of 40 - 50%, the service they’ve received from the Community Director and the faulty amenities.





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RAJA, the manager here is horrible. Completely unresponsive. for the second year now the firepit is not working, took 6 months to get faucet replaced on rooftop cook area, numerous thefts in what is supposed to be a secured garage. One car bombing in garage. Building is prone to major plumbing leaks and issues. TV's seldom work in the cabana's on rooftop. Front desk staff is outsourced and have no problems letting anyone in to the building and buzzing them up to floors. They will not do a walk... through on your unit when moving in, they don't prep them and most people are having to get carpets cleaned or cleaning their unit prior to moving their stuff in. If you visit the property ask as many people as possible about their experience here. Read More

Steele Creek is a very nice place to live. The location can’t be beat! There are many excellent restaurants in the neighborhood. We have a very nice view and the building is clean and quiet. Maintenance is very responsive, when needed. The rooftop is fantastic! We regularly grill up there, have cocktails and watch the sunset. The garage is clean and the cars and bikes are safe. Highly recommend.

Renter Beware:
The following are my opinions based on my experience of living at Steel Creek for the past year and based on information shared by other residents of Steele Creek.
Don’t be seduced by rooftop. There is nothing luxurious about Steele Creek. Many of the “amenities” are consistently out of service or in need of constant repair. See below. I was forced to consult an attorney to try and get them to repair a plumbing issue in my apartment. Remember the CO Warranty of Habitability... .
The management team (onsite Sr. Community Director and District Service Managers) fail to accept responsibility, deny the known significant issues with the building, delay repairs and responses and only allow you to vacate due to issues if you sign an NDA.
List of issues we have encountered and heard from other residents: Ask them to deny these issues exist—
· Constant plumbing issues. Had to consult attorney and threaten legal action under Habitability Code to get them to act.
o Issues with significant temperature and lack of water pressure in shower. Warm to scalding.
o Denied issue and said only our apartment. Other residents said had same issue.
o Plumber comes says not apartment issue. Building issue.
o Another plumber comes. Says building issue not apartment issue.
o Issue never resolved. Management refuses to fix and says exhausted all possibilities.
o Even when they know building’s boilers need repair and are insufficient.
· Leaks on 12th floor from jacuzzi and rooftop planters (multiple times over past year)
· Rumors of mold—not surprising based on numerous leaks—don’t properly remediate—use a fan to blow air and paint over.
· Kitchen sink had no hot water for over 2 minutes.
· Cheap linoleum floors peel.
· Jacuzzi leaks and lack of hot temperature.
· A/C broke 2x when away and came back to 90 degree apartment. Lucky dog wasn’t home or would have died.
· Fire pit has been broken and in disrepair for past year—still broken.
· Pet Relief Area. Put in sharp shale rocks in Per Relief Areas. Mgt told residents go across street or to park 1/2 mile away.
· Coffee machine broken and disrepair for past year. Currently broken for past 2 months. No update or ETA.
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All of the staff have been extremely friendly and helpful. Especially Anders, he is the best manager!!! The maintenance team have been super efficient, fixed everything in a very timely manner. Also very courteous and friendly. We love the location and everything about living here, as long as our rent doesn't go up much if at all.