Waterford Lone Tree Apartments

DO NOT RENT HERE. After I moved out they charged me for things (new paint, carpet cleaning, the normal move out things) that totaled over $1000. When I tried to fight it they said they would just send me to collections. After paying it with my deposit I thought the matter was settled. I then get a call from collections a year later about another $145 that I was never told I owed.

While living here they charge you for everything. Even force you to use their valet trash service that did not run... for 2 MONTHS when i was there and we still had to pay. We were told that there was nothing management could do since they use a 3rd party valet trash service and they cant control if they stop picking up or trash for 2 months. But as residents, you dont have a contract or pay the 3rd party, you pay the apartment management.
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My roommates and I lived in this complex for 3 years. Things started out alright — it was a fairly good location with a decent amount of amenities and a big apartment, so we were happy when we moved in. But the longer we stayed, the worse things got. We were contacted a couple times by the staff and threatened to be charged for things they claimed “violated the rules” but was written no where in the lease. Only when we brought up the fact that the lease didn’t state these things did they back... down, which I can only assume means that other renters who didn’t check their lease probably paid them for these made up rules. When our microwave broke, they gave us one that had been sitting in storage and contained cockroach eggs (this proved to be true when the microwave was taken back, literal cockroach eggs fell from the back of it!!!). This lead to a 2 month cockroach infestation during which we could not use our kitchen AT ALL, and yet the staff seemed more annoyed than apologetic and didn’t care that half of our apartment was unusable due to bugs that THEY brought into our home. The hallways always smelled of weed and cigarettes despite being a no smoking complex. The weed smell got so bad that the smell drifted from our upstairs neighbors and my clothes began to stink. Still, the complex did nothing. Even attempting to contact the office is a nightmare. There were many times when I called and received no answer, and when I left a message I was never called back. Once, during opening hours, I went into the office to talk to someone and there was no one there. The maitanance men once dropped something and dented the kitchen floor, to which the complex merely shrugged. And don’t even get me started about the lack of parking, the obnoxious parking lot you have to drive through to get to the apartment, or the gate that never works (they shouldn’t be allowed to call themselves a gated community because the gate remained open nearly every night). Upon move-out, they added a $500 fee of a dumpster violation that never happened. This place sucks your money up and does less than the bare minimum in response. They try to come across as luxurious, but it’s a facade. Don’t rent here. Read More

This property has been amazing! The staff has been one of the best I've experienced.

Cockroaches, dog poop, no parking, you name it and this complex has it. Wanna take a dip into a cold hot tub, they’ve got you taken care of, wanna hear your upstairs neighbors every Saturday morning being disgusting, this is 100% the place for you! They wanna label as “luxury” but it’s trash. There is only one entrance and it’s shared with the worst Italian restaurant customers in existence!

Everything is so outdated - either ugly or broken!! Nobody seems to care if you’re paying rent for amenities that don’t exist. I would not recommend this complex. No parking, halls stink bc of people’s trash, and workers are so rude.