Canal Crossing at Whitneyville West Apartments

The community is really great and the staff are so helpful and kind. I'm so glad we found this place

If you want something close to New Haven but not IN New Haven, this place is great. The grounds and pool are immaculate and kept to resort level quality. The clubhouse is amazing and a great place to have an event if you want more people than you can comfortably have in your apartment. Staff are super helpful and always available. The one downside is, depending on who is above you, you will definitely hear them moving around. If that will be an issue, get a top floor apartment.

The apartments look just like the picture. The walls are pretty thing here, and you can hear people walking above you, but people here are pretty reasonable. There are a few families, but mostly young working professionals which is a bonus. Normally don't have to worry about parties or kickbacks from younger residents. A lot of medical students for Frank H Netter School of Medicine live here so most of the time its great for studying. Close to most of the things you will need, and has an awesome... walking trail. Gressa in the front office is one of the nicest people you will ever meet and is very helpful. The maintenance staff is also extremely fast and have a quick turn around. I have been here for a year from DC, and look forward to renewing. Read More

The Canal Crossing staff have been super helpful since I came to them back in January. The presentation of the property was absolutely beautiful and I knew within minutes I wanted to live there. The staff responded quickly (and patiently) to any questions that came up during the moving process and were all so welcoming.

The apartment itself is gorgeous - all models are totally spacious, even the small studio. Everything was clean and ready upon arrival and the location is great.

The walls are thin and the floors and ceilings are even thinner. I have lived here for about one month and a half and unfortunately can hear every sound (footsteps, talking, music, etc) coming from above. It is to the point that I can hear everything (when the guy goes to the bathroom, when he moves a chair to sit down, when he washes his dishes, when he washes his clothes). I have reported this to the management a number of times since I have moved in, but seems like they cannot resolve the... major issues (I was told their options are limited since they cannot reconstruct the building) ... obviously. Noise at the early hours of the day and even after midnight. On top of this, construction begins nearly each day with the exception of possibly a day during the weekend before 7AM. In addition, other neighbors have complained about loud noises coming from above and even adjacent apartments (TV noise). Unfortunately, I have been given misinformation before I moved in as the representative mentioned the floors were separated by concrete. Even after mentioning that I could hear the construction noise and I wanted some assurances that I would not hear extraordinary noises when moving in, I was told I would not. Even now as they have “attempted” to reconcile the issue, the truth is nothing has been done and it seems like nothing is going to be done.

I would be very wary if I was looking to rent here given what I have experienced. I signed my lease with the hopes of joining a community, unfortunately, their construction has taken communal living to another level. Read More