Westville Village Apartments

My car window has been smashed 5 times, and a tire slashed in a so-called Gated Luxury Appt. Exit gate is always broken! You pay for a parking space and would expect your car to be safe let alone your safety in the parking garage..front desk personal are useless!

The vehicles are being broken into, and stolen numerous times. The repair team interrupts the tenant's life for weeks, repairing the bath room, which should be done before the tenants move in. It is not safe, and the property manager does not care.

Do not even consider this place. The ventilation dust in the unit has never been cleaned. When AC and heat are needed, all those dust and pollutants came out from the vent. Dust from your neighbors could also be bought to your apartment if you open your windows. Just see how often you have to vacuum the floor/carpet and you will see what I mean. I literally need to take allergy pills for staying here! Also, the crazily loud alarm went off far too often because the sprinkle system is too old and... fragile. Read More

I've lived in the Westville Village Apartments for several years. In comparison to most apartments in the New Haven area, rent is more affordable and Westville is an amazing community with nearby parks, incredible cafes, and easy access to downtown and other neighborhoods. However, the current management team has not done an adequate job in many regards and the complex has become somewhat unkempt and unsafe. I will likely be vacating my apartment later this year when my current lease ends.... Specific issues as follows:

1. Maintenance issues take weeks to months to get resolved (if ever), and this comes from a tenant who's only asked for a handful of requests over a period of several years. It used to be much better when I first moved in, but that management team left. Since then, it has been pretty terrible, and the recent staff has largely been inattentive.

2. There are items of garbage all over the outdoor spaces. It also takes weeks to months for them to be cleaned. I will acknowledge that some of the issues are due to some tenants being disrespectful and not cleaning up after themselves. However, the management has also contributed to this attitude of carelessness. For instance, trash bins overflow and do not get cleared and therefore some people toss their trash on the floor.

3. There are major safety concerns. The complex is "gated", but one of the gates has been broken for years and remains open at all times. There are also large holes in the gates that have not been repaired. Theft has become common. The most significant issues include theft of car tires (occurred roughly a couple of years ago) and theft of cars (just happened). Many residents (including me) have had theft impact them on a smaller scale such stolen packages. They have had a security officer on and off, but I personally haven't found this helpful.

I think this complex was great when I first moved in (4 stars). But given current lapses, I would rate this complex as just okay (2 stars) with the main positive aspects just being the convenience of its location. With better management, I think it has the potential to improve, but I've waited long enough without much change. Read More

This is by far worst place I’ve ever lived at. The maintenance and office people are absolutely horrible and never get anything done on time. We’ve been facing issues with mice for over 2 weeks now and it’s been an absolute nightmare to get them to come to our apartment and setup traps and fill holes. The apartment right now is unhygienic and uninhabitable and no one seems to take this seriously. It takes them forever to get any minor or major issue fixed. The apartment is strictly OK at best.... Please please please do not consider moving to this place. Read More